Home >Business >Customer Experience 2015

Customer Experience 2015

Date post:15-Jul-2015
View:227 times
Download:0 times
Share this document with a friend


Customer Experience 2015

4Tinder Inspiration

mobile firstmobile first

mobile first


Immer Online1) Customer Experience

2015Immer Online=Immer OnlineZeit sparen!JETZT

Immer Online1 Sekunde lngere Ladezeit = 7% weniger VerkufeUnd nach 3 Sekunden sind sowieso alle weg!

Immer Online2) Customer Experience

2015Immer Online=Immer Onlinebesser schreiben!

Schreiben ist das neue Reden25%

WEILUnterschtzt niemalsdie Macht der Wrter

Immer Online3) Customer Experience

2015Immer Online=Immer OnlineperfekteInszenierung

Immer Online4) Customer Experience

2015Immer Online=Immer Onlineechtes Storydoing!Erlebnisse erschaffen, die geteilt werdenImmer Online

Immer Online

Immer Online

Immer Online

Immer Online

Immer Online

Immer Online

Well, heres a wonderful story of this in action, and it involves Joshie The Giraffe!

When Chris Hurns family came back from their holiday at the Ritz-Carlton on Amelia Island in Florida they unfortunately returned without Joshie The Giraffe, Chriss young sons best friend! Theyd left him behind, and as you can imagine this caused huge stress and problems sleeping!

Chris explained that there was nothing to worry about and that Joshie was having a little extra holiday and that he was fine. His son seemed to accept this and dropped off to sleep!

That evening the Ritz-Carlton called to say that they had found Joshie in the laundry and that he had been handed over to the hotels Loss Prevention Team. Chris told them about his little white lie about Joshies extra holiday and wondered if they would mind taking a picture of Joshie on a chair by the pool to prove it! To Chriss relief they said they would so now thats two people who could sleep sound!

A couple days later a package arrived. In it was Joshie, along with some Ritz-Carlton-branded goodies including a frisbee and a football! Also included in the package was a binder that meticulously documented Joshies extended stay at the hotel!

Seid wirklich gut und bringt die Leute dazu, dies engagiert weiter zu erzhlen!

Immer Online5) Customer Experience

2015Immer Online=Immer Onlinemutige Autoritt!Cartoons by Jrg Vogeltanz, GrazSeid die Autoritten, nicht die Chauffeure.Cogito ergo sumDescartesPublico ergo sumRappoldergoIch publiziere statt zu denkenSeeger

Was stimmt noch?

Hell leuchten gute Inhalte!AberBorporate

By Rand FishkinStocknericBy Rand Fishkin



Hell leuchten mutige Antworten!

Heul doch nicht du Brombeersohn!

Na und?Immer OnlineCustomer Experience ist ein TUN-WortViel Erfolg!Danke!122

mail: rs@kommunikationskunst.atmobile: 0043 699 17 14 15 13fb: www.facebook.com/bob.seegertw: @fmxworldXing: www.xing.com/profile/Robert_Seeger

of 122

Embed Size (px)