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Sicherheit in Chemieanlagen:
Veränderungsmanagement und weltweite
Schulung von BASF-Mitarbeitern mit
Unterstützung der tt performance suite
tts Forum 2019, Heidelberg
Dr. Claus Witte
28.03.2019
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Das digitale Zeitalter verändert unsere Ansprüche an Tools
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Employees
BASF Group employees by region (Total: 115,490, thereof 24.6% women, as of December 31, 2017)
North America:
18,295(15.8%)
24.6%75.4%
Europe1:
71,653(62.1%)
23.9%76.1%
South America,
Africa,
Middle East:
7,286(6.3%) 28.1%71.9%
Asia Pacific:
18,256(15.8%)
25.9%74.1%
1 Germany: 54,020 (46.8%),
thereof women: 23.7%
BASF SE: 34,923 (30.2%),
thereof women: 21.5%
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BASF worldwide: sites
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Regional centers
Selected sites
Verbund sites
Selected research and development sites
Hong Kong
Nanjing
Kuantan
Freeport
Florham Park
Geismar
LudwigshafenAntwerp
São Paulo
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Review of safety concept
BasicPlant Safety
Concept
CleanSheet
Review
SHEReview
Doc.
SHEReview
Doc.update
SHEReview
Doc.update
CapitalProjects
MOC
MOCMOC
MOC
MOC
P&ID review of
implementation
SHE
0/1
SHE
2/3SHE
4Action
Tracking
Comments
In capital projects (STEP 0 – 4)
In existing plants with MOC’s, revalidation of PHA’s
Use of new software Stature:
Safety Health & Environment Review Process
for Chemical Plants
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Global Process
Safety OD-Technology
Operations / Site
Technical Expertise
E&M
Smart
Plant
Safety
Promote Process Safety
through smart cooperation of involved parties
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Wie schult man effizient und schnell eine große
Anzahl von Benutzern weltweit?
Wie stellt man sicher, dass alle Mitarbeiter einem
Standard-Arbeitsablauf folgen?
Wie geht man mit regional unterschiedlichen
Lernmentalitäten um?
Wie trainiert man unterschiedliche Altersgruppen?
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FRAGESTELLUNG:
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A holistic training concept was developed
Results Remarks
Process
Administration
Schedule
Organization
Training concept includes:
Communication model
Training of different user groups (globally)
Software and methodology training
Different training types (instructor, train-the trainer, web based)
Clear process and organisational structure
Global administration in Success Factor
Hand-over of training concept to Central Department
for future training
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Communication Roadmap, Interview in BASF Info Remarks
Movie explained the reasons for change and the benefits by having the new tool
All training information accessible through own web page
Interview with plant manager translated and distributed to regional teams for further use
Interviews with other future costumers in Engineering and Operation
Communication strategy for all regions
Representation in various high level meetings
NAFTA technical community, August, NA
BASF Info, Europe
Regional Operations Council, AP
Global Exchange Meeting Process Safety, September, EU
Communication in advance is crucial for success
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Communication concept
Intranet site structure, movie screenshots Remarks
Movie as a teaser embedded on Intranet site
Development of webinar series for regions
Installation of a monthly global communications conference call with regional training departments for alignment reasons
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Intranet Site
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Mind map was used to defined training content for web training
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User training was organized regionally
tt-knowledge-force used as a web based training Result
tt-knowledge-force with approx. 440 steps (220 min. of training material) recorded (appr. 5 days work)
Start in English, later in German and other languages languages
Training was recommended to finish before participation in any other training session to get everyone into the same picture
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At the beginning tt knowledge force training platform was
important to harmonize working process
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Software Design
Today tt performance suite is accessible via BASF intranet to
all employees
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Movie wurde sehr gut angenommen.
Einführung einer Funktion ‚Regionaler Champion‘
Nutzung des Webtrainings war in den Regionen unterschiedlich
Durchführung der Trainings war regional unterschiedlich
Alle Trainingsinhalte können auch als PDF- oder Word-Datei
ausgedruckt und in anderen Schulungsunterlagen verwendet werden.
Die Trainingsmodule dienen jetzt als ‚Refresher-Training‘
FAQs werden in Quick Access integriert und dem Benutzer
kontextbezogen auf der Webseite zur Verfügung gestellt.
Wissenstransfer:
Neue Mitarbeiter (Prozeßverständnis)
Veränderungsmangement für Prozeßanpassungen
Harmonisierung der Arbeitsweisen weltweit
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Fazit:
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