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Bernd Keller, Head of Solution Management, IBU Utilities, SAP AG 27. Februar 2014 Industry Value Map 2014 - SAP for Utilities Roadmap Realtime-Lösungen für die Energiewirtschaft Public
Bernd Keller, Head of Solution Management, IBU Utilities, SAP AG
27. Februar 2014
Industry Value Map 2014 - SAP for Utilities Roadmap
Realtime-Lösungen für die Energiewirtschaft
Public
© 2013 SAP AG. All rights reserved. 3
Veränderung ist die neue Konstante in der Energiewirtschaft
ERZEUGUNG = Gas + Kohle + Öl + Nuklear + Wind + Sonnne
+ Wasser + Biomasse + Geothermie
KUNDEN = Kunde + Investor + Co-Erzeuger + Lieferant +
Wettbewerber
PRODUKTE = Energie + Wasser + Innovative ergänzende
Dienstleistungen
BUSINESS IT = (Big Data + Real Time) * (Operative Daten +
Kommerzielle Daten + Predictive Data) +
Cloud
KOMMUNIKATION = (Persönlich + Mobil) * (Telefon + Internet +
Soziale Plattformen) * automatisiert
l Platforms)
© 2013 SAP AG. All rights reserved. 3
© 2013 SAP AG. All rights reserved. 4
SAP Industry Value Map for Utilities
Human
Resources
Core Human Resources
and Payroll Talent Management
Time and Attendance
Management
Workforce Planning
and Analytics
Finance Financial Planning
and Analysis
Accounting and
Financial Close
Treasury and Financial
Risk Management
Collaborative Finance
Operations
Enterprise Risk and
Compliance Management
Procurement
Information
Technology
IT Strategy and
Governance
Technology
and Platform
Real-Time
Enterprise Real-Time Analytics
Enterprise
Mobility
Enterprise
Information
Management
Application
Integration Big Data Cloud Solutions
IT Infrastructure Management IT Portfolio and Project
Management
IT Service
Management
Application Lifecycle
Management
IT Strategy and
Governance
Strategic Sourcing and
Supplier Management
Procure to Pay with Business
Network Collaboration
Business Network Extensions
for
Procure to Pay
Customer Experience
Multichannel Marketing
Sales and Customer Service
for Residential Customers
Energy Supply Chain Optimization
Fuel Supply Chain Management
Energy Portfolio Management
Operational Efficiency
for Plants and Grids
Capital Portfolio and
Project Management
Asset Visibility
and Performance
Asset Operations
and Maintenance
The Intelligent Grid
Meter Data Management
and Operations
Grid Data Processing
and Analysis
Demand-Side Management
Environment, Health,
and Safety
Sales and Customer Service for
Commercial and Industrial Customers
Energy and Environmental
Resource Management
Customer Education Bill to Cash
Solution Explorer
© 2013 SAP AG. All rights reserved. 5 © 2013 SAP AG. All rights reserved. 5
SAP Innovationsbereiche für die Versorgungswirtschaft 2013+
© 2013 SAP AG. All rights reserved. 6
Die Verschmelzung von zwei IT Plattformen zu einer IT Plattform
BUSINESS PROCESS PLATFORM
INFORMATION PLATFORM
Powered by SAP HANA® software
Trading & Portfolio
Management
Innovative Tarife
Mobile
Dienstleistungen
Virtual Power Plants
Predictive Maintenance
Prognose
Demand Response
Management
Outage Management
Smart Home
Energie-Management
Datenqualität Datenanalyse
Benutzer-
Steuerung
Daten-Akvisiition
Daten-
Management
© 2013 SAP AG. All rights reserved. 7
Neue Anforderungen für die nächste Generation von IT
Plattformen
Kombination von Daten aus verschiedensten Quellsystemen
Effektives Management enormer Datenmengen (“Big Data”)
Unterstützung raumbezogener Daten
Echtzeit-Fähigkeit
Flexible Unterstüzung neuer Geschäftsmodelle
© 2013 SAP AG. All rights reserved. 8
Unsere Vision – Die nächste Generation einer Lösungsplattform für
die Energiewirtschaft
Partner-
Lösungen e.g. Choice, STI,
basistechnologies,
ESRI
SAP
Business
Intelligence
MDUS
SCADA, NIS etc. AMI Headend
Data Historian
GIS ERP Externe Quellen
SAP
Business
Suite
(incl. IS-U)
Weitere SAP
Lösungen (e.g. Smart Meter
Analytics,
Predictive
Maintenance)
SAP Real Time Data Platform for Utilities
Kunden-
lösungen
Date
n-
&
Ve
rar-
beit
un
gs
-
Laye
r
Date
nq
ue
lle
n
Vis
uali
sie
run
gs
-
& A
nw
en
du
ng
s-
Laye
r
© 2013 SAP AG. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
© 2013 SAP AG. All rights reserved. 9 © 2013 SAP AG. All rights reserved. 9
SAP Innovationsbereiche für die Versorgungswirtschaft 2013+
© 2013 SAP AG. All rights reserved. 10
Business Suite for Utilities on HANA – Geplante Roadmap
Q4/2012 Q1/2013 Q2/2013 Q4/2013
Launch
ERP on HANA 1.0
(basierend auf EhP 6, ohne
Utilities-Pocesse)
Launch
IS-U on HANA*
(basiernd auf EhP 7,
inkl. Utilities-Prozesse) Launch
CRM on HANA 1.0
(Basierend auf EhP2 inkl.
Utilities-Prozesse)
© 2013 SAP AG. All rights reserved. 10 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
HY1/2014
Optimizations
Analytische Dashbords
für Meter2Cash
(ERP on HANA)
Bilanzierung
(ERP on HANA)
Fast Search
(CRM on HANA)
© 2013 SAP AG. All rights reserved. 11
Erzielte Performance-Optimierungen für Suite on HANA (SP01)
10% der optimierten Reports/Transactions sind >100 mal schneller (z.B. Energie-Bilanzierung)
30% der optimierten Reports/Transactions sind >10 and <100 schneller (z.B. Monitoring EL31,
Call Center Prozesse)
60% der optimierten Reports/Transactions sind <10 schneller (z.B. Kontoübersicht,
Datenkomprimierung)
Der bisher größte Verbesserungsfaktor (978) wurde für den Report RFBELJ00 (FIN) erreicht
Der bisher gößte Verbesserungsfaktor für eine Transaktion ist 249 für V23 (SD)
Der durchschnittliche Verbesserungsfaktor ist 55
© 2013 SAP AG. All rights reserved. 11
© 2013 SAP AG. All rights reserved. 12
Das neue Gesicht der SAP Business Suite
© 2013 SAP AG. All rights reserved. 12
Sidepanels
Stellen kontextsensitive Informationen zu
ERP Transaktionen via wiederverwendbarer
Chips bereit
Chips beinhalten z.B. kontextbezogene
Reports, Stammdatendetails,
3D-Visulaisierungen, Integration zu sozialen
Medien, Map Integration, etc.
Business Value
Höherer Effizienz für erfahrene User,
schnellere Entscheidungsfindung und
Datenerfassung
Modfikationsfreie Erweiterung durch Kunden
und Partner
Niedrige TCO: Nutzung ohne Upgrade
möglich
Verfügbaerkeit
~ 1000 ERP Transaktionen mit SAP EhP6 for
SAP ERP 6.0
~ 100 wiederverwendbare Chips
© 2013 SAP AG. All rights reserved. 13
Die Einführung von “Responsive UI” –Technologie mit SAP Fiori
• Ständig wachsende
Sammlung von
Anwendungen mit
einfachen und intuitiv
nutzbaren
Benutzeroberflächen
• Zunächst für
industrieübergreifend
häufig genutzte SAP-
Funktionen
• Nahtlose Nutzung
auf allen Gerärten
(Desktop, Tablets,
Smartphone)
© 2013 SAP AG. All rights reserved. 14
DIGITAL
VERBUNDEN
SOZIALES
NETWORKING
BESSER
INFORMIERT
© 2013 SAP AG. All rights reserved. 14
Neue Kundenansprüche verändern Kommunikationsprozesse
© 2013 SAP AG. All rights reserved. 15
The Herausforderung: Steigende Zahl von interaktiven Services
benötigt Zugriff auf Backend-Daten und -Prozesse
CRM
RTDP
IS-U
Non-SAP
systems
Cloud
Backend
Systeme
Mobile Devices Enterprise Software Web Social Call Center
Kunden-
interaktions-
Kanäle
© 2013 SAP AG. All rights reserved. 16
CRM IS-U
Non-SAP
systems
Cloud
Backend
Systeme
Mobile Devices Enterprise Software Web Social Call Center
Vereinfachte und
standardisierte App -
Entwicklung
Sichererheit und
Zuverlässigkeit
Hochskalierend
Basierend auf Standards
(Gateway)
On Premise oder via Cloud
nutzbar
Utilities Content - Odata Services & Generated UIs
User Mgmt Single View Channel Analytics Multichannel
Foundation for
Utilities
Die Lösung: Standardisierter Zugriff auf SAP for Utilities für alle
Interaktions-Kanäle mit der neuen SAP Multichannel Foundation
Kunden-
interaktions-
Kanäle
RTDP
© 2013 SAP AG. All rights reserved. 17
Neue mobile Lösungen für Endkunden in der Energiewirtschaft
Prozesse
Konto-Management
Rechnungszahlung
Outage management
Service-Anforderungen
Peronalisierte Kommunikation
…
Business Value
Verbesserte Kundenbindung
Verbessertere Kundenservice
Verkürzter Meter2Cash Prozess
Reduzierung der “Costs to Serve”
© 2013 SAP AG. All rights reserved. 17
SAP Utilities Customer Engagement
© 2013 SAP AG. All rights reserved. 18
SAP’s Portfolio Mobiler Anwendungen für Utilities wächst…
SAP Work Manager by Syclo
SAP Rounds Manager by Syclo
SAP Multi Resource Scheduling
SAP EHS Safety Issue
SAP Work Manager by Syclo
SAP Service Manager by Syclo
SAP Inventory Manager by
Syclo
SAP Rounds Manager by Syclo
SAP Visual Enterprise Viewer
SAP Multi Resource
Scheduling
SAP EHS Safety Issue
SAP Inventory Manager by Syclo
SAP EHS Safety Issue
SAP Transport Notification
SAP Transport Tendering
SAP Utilities Customer
Engagement
SAP Precision Retailing
SAP CRM Sales
SAP Sales Order Notificaiton
SAP Customer and Contacts
SAP Customer Financial Fact
Sheet
SAP ERP Order Status
SAP Customer Briefing
SAP Utilities Customer
Engagement
SAP Sybase Mobiliser Platform
SAP Business Objects Mobile BI
SAP BusinessObjects Explorer
Mobile
SAP Strategy Management
SAP Finance mobile apps SAP Human Resources mobile apps SAP Procurement mobile
apps
SAP StreamWork for
Mobile
Maintenance & Operations
Engineering & Construction
Sales & Marketing
Logistics
SAP HANA
SAP Mobile Platform
Sybase 365 Messaging
SAP Workflow
Service & Support
Mgmt. Executives
© 2013 SAP AG. All rights reserved. 18
© 2013 SAP AG. All rights reserved. 19
Der Trend zu Cloud-Lösungen beschleunigt sich…
“Bis 2016 werden Hybride Cloud-
Lösungen die Unternehmens-
Plattform der Wahl sein …”.
“Bis 2016, werden mehr als 75% der
IT Ausgaben NEUER Unternehmen
auf Cloud- und Hybrid-Lösungen
entfallen.”
SQuelle: Saugatuck Technology, 2012 Cloud Business Solution Survey, Global, N-228 (Feb 2012)
50%
18%
13%
40%
63%
47%
10%
19%
39%
0%
10%
20%
30%
40%
50%
60%
70%
1 2 3
On-premise
Cloud / On-premise (hybrid or highly-interwoven deployment)
Cloud-based (pure-play)
© 2013 SAP AG. All rights reserved. 19
© 2013 SAP AG. All rights reserved. 20 * Note: Additional solutions available from SAP’s extensive cloud applications portfolio
© 2013 SAP AG. All rights reserved. 20
PEOPLE CUSTOMER MONEY SUPPLIER
MARKETPLACE
PARTNER/
ISV APPS CUSTOMER
APPS
SAP in der Cloud Eine einheitliche Cloud-Architektur für alle SAP-Lösungen
SAP HANA CLOUD PLATFORM APP DEV & INTEGRATION SERVICES | DATABASE SERVICES | INFRASTRUCTURE SERVICES | INTEGRATION
LINE OF BUSINESS CLOUD APPLICATIONS
SUITE ON
HANA
BW ON
HANA
MANAGED CLOUD
BUSINESS NETWORK BUSINESS TO BUSINESS COLLABORATION
SOCIAL PEOPLE TO PEOPLE COLLABORATION
BUSINESS
SUITE
SAP Business Suite
powered by SAP HANA
Smarter Business Innovations
Faster Business Processes
Simpler Business Interactions
SAP NetWeaver BW
powered by SAP HANA
Smarter Business Decisions
Faster Business Intelligence
Simpler Analytics Modeling
MANAGED SERVICES
Assessment Advisory
Onboarding and Migration
Application Management
Infrastructure Hosting and
Cloud Services
Custom Services
PARTNER ECOSYSTEM
Invoice Conversion Open + 1
SAP Reference Architecture
Portability
SAP HANA Enterprise Cloud (Managed Cloud)
REAL-TIME BUSINESS COMBINED WITH CLOUD SIMPLICITY
SAP HANA Enterprise Cloud
SAP HANA Cloud Platform
Application Development | Integration | Database and Analytics | Foundation
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 22
2013 2014
Q1 Q2 Q3 Q4
Überblick: Geplanter SAP for Utilities Innovationen 2013/14 Ausgewählte Highlights
© 2013 SAP AG. All rights reserved. 22 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Customer
Connection
Cycle 1 Focus Topics:
CRM for Utilities,
Meter to Bill (IS-
U)
IS-U on HANA
Side Panel
Adoption for
Utilities
EhP3 for
CRM 7.0 Utilities CRM
enhancements ,
e.g. Product
Finder and
Configurator,
Premise
Overview,
DSM 2.0
Multichannel
Foundation 2.0
EhP7 for
ERP 6.0 Utilities
Enhancements,
e.g. AMI 4.0,
TOU Exception
Billing
Demand Side
Management
on HANA
CRM on HANA
optimization
Utilities
Customer
Engagement
2.0 Mobile Utilities
Customer Self
Services
Business Suite
on HANA
Predictive
Analysis
(Version 1.0.9)
Utilities Cloud
(Electric Vehicle
Readiness
Package)
Utilities
Customer
Engagement
3.0 Mobile Utilities
Customer Self
Services Enhancements
for Syclo
components
(SAP Work
Manager, SAP
Service
Manager)
Real time analytics for Meter2Cash
(ERP on HANA)
Fast Search (CRM on HANA)
Energy Settlement (ERP on HANA)
Unbilled Revenue
Reporting
(ERP on HANA)
Realtime Data Platform
for Utilities 1.0
SAP Work Manager for
Utilities (Mobile)
Convergent Sales and
Invoicing
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 23
Zukünftige Strategie Überblick
Cloud-Based Solutions for Utilities
Real-Time Data and Application Platform for Utilities
Continuous Application Innovation for Utilities
Vielen Dank!
Kontakt:
Bernd Keller
Head of Solution Management
Industry Business Unit Utilities, SAP AG
