Date post: | 05-Dec-2014 |
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Technology |
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Dr. Torsten Grünewald
Head of Data & Application Integration EMEA / APAC
Boehringer Ingelheim Pharma GmbH&Co KG
Praktische Anwendung des Prozess Monitorings in SAP BPM
2
AGENDA
1. About Boehringer Ingelheim
2. Motivation for doing BPM
3. Process design
4. Execution
5. Monitoring
6. Lessons learned
ProcessDesign
Exe-cution
Moni-toring
Boehringer Ingelheim in brief (based on 2013)
• Family-owned global corporation
• Founded 1885 in Ingelheim, Germany
• Employees worldwide: 47 492
• R&D worldwide at 5 sites
• Expenses for R&D: EUR 2 743 million
• Net Sales: EUR 14 065 million
• Net Sales per employee: 296 K€
• 20 production facilities in 13 countries
• Affiliated companies: 145 worldwide
• Family-owned global corporation
• Founded 1885 in Ingelheim, Germany
• Employees worldwide: 47 492
• R&D worldwide at 5 sites
• Expenses for R&D: EUR 2 743 million
• Net Sales: EUR 14 065 million
• Net Sales per employee: 296 K€
• 20 production facilities in 13 countries
• Affiliated companies: 145 worldwide
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Boehringer Ingelheim Center Our headquarters in Ingelheim, Germany
3
Net Sales is driven by Prescription Medicine
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg 4
What are we doing and why
We are using SAP Netweaver BPM to handle requests for
• Masterdata Maintenance (Customer, Vendor, Material)
• Handling of Investments (Capital Expenditures - Investitionsausgaben)
• Handling of Accrual Vouchers (Abgrenzungsbuchung)
• Handling of Creditnotes (Gutschriften) Single and Mass
• Handling of General Ledger Postings (e.g. Rückstellungen)
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
What are we doing
To replace manual or informal processes (e.g. by email, formsheets)
• to achieve an approval or to ensure seggregation of duty
• to split and track tasks among different people
• to remove system breaks
• to make transactions easy to use for one time users
• To make transactions efficient and transparent for key user.
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
What is the motivation
Currently about 10000 requests are processed monthly by the MDM system, most of them with a service level of ONE day worldwide.
Delayed processing could mean:
• Delayed customer delivery because of delayed order entry
• Usage of wrong supplier, bundling not used, wrong /late delivery (e.g. Spareparts!)
• Unusable (e.g. incomplete/wrong) materials used in orders
• Handling of dangerous goods / quality topics delayed
• Planning cycles stopped/delayed
• Credit notes with a total amount of up to several hundred thousand € per month are not issued
• Investment Projects delayed because Capital Expenditures not done in time
• ….
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
ProcessDesign
Exe-cution
Moni-toring
Schematic Process Overview
BEFORE
SAP NetWeaver Portal/ SAP BPMNOW
Requester Business Departments
– Experts
• Check
• Enter data
• Advise data creation • Check
• Complement
• Complement• Approve
• Release
• Monitor
• Define rules
• Release
• Enter data
• Check
Plant RequesterProd.Cost.Requester MDM team
Material Master Maintenance
Enter request- Create
- Change- Block
Enter request- Create
- Change- Block
Operations / Demand PlanningMRP views
Operations / Demand PlanningMRP viewsMRP views
Search material- Based on existing
material (BiX@ / PMD)- Check if material exists
in ERP
Search material- Based on existing
material (BiX@ / PMD)- Check if material exists
in ERP
Collect required
data
Collect required
data
Marketing & SalesSales data Marketing & SalesSales dataSales data
Local PurchasingPurchasing viewPurchasing Info
record Local PurchasingPurchasing viewPurchasing viewPurchasing Info
recordPurchasing Info
record
Local Quality (QM)Quality local Local Quality (QM)Quality localQuality local
Production Exec.Work Scheduling Production Exec.Work SchedulingWork Scheduling
Logistics (IL/OL)Warehouse Mgmt Logistics (IL/OL)Warehouse MgmtWarehouse Mgmt
WM/Mgmt RepEHS.
EH&S Substa
nce
EH&S Substa
nce
Units Units
Prod. Hierarchy
Prod. Hierarchy
Approve request(MDM team)
Approve request(MDM team)
Tax
TaxTaxCalcul
ate Price
Calculate
Price
Re-lease ma-
terial
Re-lease ma-
terial
Main-tain
views
Main-tain
views
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
EH&S Substa
nce
EH&S Substa
nce
Material Master Maintenance From Business view…
Enter request- Create
- Change- Block
Enter request- Create
- Change- Block
MRP viewsMRP views
Search material- Based on existing
material (BiX@ / PMD)- Check if material exists
in ERP
Search material- Based on existing
material (BiX@ / PMD)- Check if material exists
in ERP
Collect required
data
Collect required
data
Sales dataSales data
Purchasing viewPurchasing viewPurchasing Info
recordPurchasing Info
record
Quality localQuality local
Work SchedulingWork Scheduling
Warehouse MgmtWarehouse Mgmt
Units Units
Prod. Hierarchy
Prod. Hierarchy
Approve request(MDM team)
Approve request(MDM team)
TaxTaxCalcul
ate Price
Calculate
Price
Re-lease ma-
terial
Re-lease ma-
terial
Main-tain
views
Main-tain
views
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Material Master … to developers view
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Enter requestEnter request
Approve requestApprove request
EH&S SubstanceEH&S Substance
Units Units
Prod. HierarchyProd. Hierarchy
MRP viewsMRP views
Sales dataSales data
Purchasing viewPurchasing view
Quality localQuality local
Work SchedulingWork Scheduling
Warehouse MgmtWarehouse Mgmt
Calculate Price
Calculate Price
TAXTAX
BI QualityBI Quality
Other globalOther global
Ownership, Syndication, Status
Ownership, Syndication, Status
Purchasing Info record
Purchasing Info record
Release MaterialRelease Material
Send emailSend email
Material Master … to developers view
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
ProcessDesign
Exe-cution
Moni-toring
Example Screen layout
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Complex process need transparency for the end userBusiness Rules driven process
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Where is my process?
When can I proceed?
Process TransparencyWhere is my task?
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Process TransparencyWho is working on a record
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
ProcessDesign
Exe-cution
Moni-toring
Reports for Monitoring
Name of the report Description MDM team
Key user All
BPM Allocation Check Shows which tasks are allocated (have a user assigned) or are unallocated (have NO user)
x x
BPM Allocation Statistics Shows how long tasks are allocated by users or unallocated (by country) without processing
x x x
BPM Land Process Overview Shows processing / waiting time per processes and tasks for Country, Object and task
x (x)
BPM Principal Assignment Shows how many processes each user has processed per time interval
x (x) (*)
BPM Process Monitor Shows processes with tasks in open / running stage x x
BPM Service Level Reporting processes Shows for the service level per object x x
BPM Service Level Reporting task summary Shows for the service level per object and task (<1, 1,2,3,4,5,6,7,8,9,>10 days)
x x x
BPM Service Level Reporting Analysis Shows for time needed per object , tasks and user for all tasks x x
BPM Statistics Shows number of processes and tasks per object and country x x x
BPM Statistics Vendor Shows list of tasks per object x x
BPM Number of Changes per Object Shows how many times an object has been changed over a time interval
x x x
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Relate your monitoring data with corresponding events…… and estimate the growth for the future
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Go-Live All Material types
Go-Live Italy Customer
Go-Live Brazil
Go-Live US Customer
Go-Live France
Go-Live China
Go-Live Bundles
Go-Live German SAP Vendor
Go-Live 7 countries
Go-Live US AH
Monitor your business …
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Number of MDM/BPM process Instances per Country
Go-Live China
Major rework of materials in Brazil
r
“…and keep it under control”
Torsten Grünewald, Boehringer Ingelheim Pharma GmbH&Co Kg
Lessons learned
Underestimated Underestimated
• Deployment and rollout
• Stability and Performance
• Integration with ERP and PI
• Role problematic (Emails: Flexible Approver, person to inform, escalation)
• Organizational structure
• Testing efforts
Needed Needed
• Careful planning and effort estimation
• Extensive support of Business department technically and connectional
• Pragmatic approaches
• KPI analyzes within SAP BPM environment
• Structured testing
Works best Works best
• Usage of BPM framework
• Flexibility via BRM-Rules
• Standardization and rapid development
• Agile Approach
• Full Process Transparency for key users, end users and support
Wipe your windshield with
BPM
Would you drive this car?
25
Dr. Torsten Grünewald, Boehringer Ingelheim
Thank you for your attention