Stimmen zur vorangegangenen Auflage:

Unsere Leser sind ganz offenbar begeistert und zufrieden mitdem Buch: Wir bekommen laufend Anfragen fr Referate, Man-date, etc.! Marcus Hodel

Wer dringend Einsparungen vornehmen muss (und wer mussdas heute nicht?) oder strategische Meilensteine fr die Zu-kunft setzen will, hat mit diesem Werk ein grundlegendes Ar-beitsbuch zur Hand, das den Prozess des Outsourcings ber-sichtlich darstellt samt mglicher Fallen und Tcken.

www.getabstract.com, 11.04.2005

Eine bersichtliche und praxisnahe Darstellung der Entschei-dungs- und Implementierungsphase von Outsourcing-Projek-ten mit Handbuch-Charakter.

Zeitschrift fr Controlling & Management, 01/2005

In strukturierter und bersichtlicher Art und Weise behandelndie in Praxis und Beratung erfahrenen Autoren das Thema Out-sourcing von der Planung bis zum Vertragsabschluss. Fallbei-spiele geben dem Buch das Stck Lebendigkeit, das so vielenanderen Fachbchern fehlt. Lesenswert! CIO, 05/2004

Edition CIO

www.vieweg.de

Der Schlssel zum wirtschaftlichen Erfolg von Unternehmen liegt heute mehrdenn je im sinnvollen Einsatz von Informationstechnologie. Nicht ob, sondernWIE die Informationstechnik der Motor fr wirtschaftlichen Erfolg sein wird, istdas Thema der Buchreihe. Dabei geht es nicht nur um Strategien fr den IT-Bereich, sondern auch deren Umsetzung um Architekturen, Projekte,Controlling, Prozesse, Aufwand und Ertrag.

Die Reihe wendet sich an alle Entscheider in Sachen Informationsverarbeitung,IT-Manager, Chief Information Officer kurz: an alle IT-Verantwortliche bis hinaufin die Chefetagen.

Konsequente Ausrichtung an der Zielgruppe, hohe Qualitt und dadurch eingroer Nutzen kennzeichnen die Buchreihe. Sie wird herausgegeben von derRedaktion der IT-Wirtschaftszeitschrift CIO, die in Deutschland seit Oktober 2001am Markt ist und in den USA bereits seit 19 Jahren erscheint.

Bereits erschienen:

Netzarchitektur Entscheidungshilfe fr Ihre InvestitionVon Thomas Spitz

Management von IT-ArchitekturenVon Gernot Dern

Kommunikationssysteme mit StrategieVon Peter Fidrich

Chefsache IT-KostenVon Theo Saleck

Optimiertes IT-Management mit ITILVon Frank Victor und Holger Gnther

Chefsache Open SourceVon Theo Saleck

Von der Unternehmensarchitektur zur IT-GovernanceVon Klaus D. Niemann

IT-Controlling realisierenVon Andreas Gadatsch

Outsourcing realisierenVon Marcus Hodel, Alexander Berger und Peter Risi

Weitere Titel sind in Vorbereitung.

Herausgegeben von Andreas Schmitz und Horst Ellermann

Marcus HodelAlexander BergerPeter Risi

Outsourcing realisierenVorgehen fr IT und Geschftsprozessezur nachhaltigen Steigerungdes Unternehmenserfolgs

2., verbesserte und erweiterte Auflage

Mit 45 Abbildungen

1. Auflage 20042., verbesserte und erweiterte Auflage Mrz 2006

Alle Rechte vorbehalten Friedr.Vieweg & Sohn Verlag | GWV Fachverlage GmbH, Wiesbaden 2006

Lektorat: Dr. Reinald Klockenbusch / Andrea Broler

Der Vieweg Verlag ist ein Unternehmen von Springer Science+Business Media.www.vieweg.de

Das Werk einschlielich aller seiner Teile ist urheberrechtlich geschtzt. JedeVerwertung auerhalb der engen Grenzen des Urheberrechtsgesetzes istohne Zustimmung des Verlags unzulssig und strafbar. Das gilt insbesonderefr Vervielfltigungen, bersetzungen, Mikroverfilmungen und die Ein-speicherung und Verarbeitung in elektronischen Systemen.

Konzeption und Layout des Umschlags: Ulrike Weigel, www.CorporateDesignGroup.deUmschlagbild: Nina Faber de.sign, WiesbadenDruck- und buchbinderische Verarbeitung: MercedesDruck, BerlinPrinted in Germany

ISBN 3-8348-0114-3

Bibliografische Information Der Deutschen BibliothekDie Deutsche Bibliothek verzeichnet diese Publikation in der Deutschen Nationalbibliografie;detaillierte bibliografische Daten sind im Internet ber abrufbar.

Die Wiedergabe von Gebrauchsnamen, Handelsnamen, Warenbezeichnungen usw. in diesem Werkberechtigt auch ohne besondere Kennzeichnung nicht zu der Annahme, dass solche Namen imSinne von Warenzeichen- und Markenschutz-Gesetzgebung als frei zu betrachten wren und dahervon jedermann benutzt werden drfen.

Hchste inhaltliche und technische Qualitt unserer Produkte ist unser Ziel. Bei der Produktion undAuslieferung unserer Bcher wollen wir die Umwelt schonen: Dieses Buch ist auf surefreiem undchlorfrei gebleichtem Papier gedruckt. Die Einschweifolie besteht aus Polythylen und damit ausorganischen Grundstoffen, die weder bei der Herstellung noch bei der Verbrennung Schadstoffefreisetzen.

Vorwort zur ersten Auflage

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m=o= ==_==h~=O==lJ= ~= = = ~= b= = J====d~=

t=_==b=j= ~==m~J==m~=^d=

o= i= = ~= _~= = m~J=^pm=

f=t= = ~= m = JI==h~==bK=

i~= = = ~= = = ~= = a~= = c~=d~I= = = = ~= r= ~= ~=i==E==K~K==q===j~= ~= qI= = = m~~= =I= J=~FK=

k= = = f= = ~= = ~~=i=E===j~F=== p=~~J=^==m~K=

g= ^= = = = = = = cJ~= ~K= p= p=c~I= f= ~= = r~I= f~= =j~~=~=K==~=j==~=b~===q=~=~I===p==I===~=^==~W=`~=`=j~=e=s~=PO=`eJSPMQ=w=b~W=~]~K

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Vorwort zur zweiten Auflage

p==b===^~=====~=NU= j~= ~K= c~= = t~= =h=~=~==b~=~==m==== = ^~= ~K= ^= = = h~=I=== h~=NW=~I===== h~=OW=k===_==^=

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b== p= = = _= = ~~=^K=s=h====b~=== K= o= b = K= t~= = ===~=I= =i=====~I===~=K==

a= r~= = o= ~I= = = ~=h~= _= = ^ ~=JI====i==e==K=

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Inhaltsverzeichnis

s===^~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

s===^~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

f~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK

N a=lJtKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK N

NKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK N

NKNKN w==^~==_KKKKKKKKKKKKKKKKKKKKKKK N

NKNKO m==^~~ KKKKKKKKKKKKKKKKKKKKKKKK O

NKO w==w==l KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NN

NKP o===t KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NQ

NKQ e~=pKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NR

NKQKN p==~=~=p KKKK NR

NKQKO w==lKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NR

NKQKOKN h KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NS

NKQKOKO b~J^~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NS

NKQKOKP p~=^~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NT

NKQKP ^==iKKKKKKKKKKKKKKKKKKK NT

NKQKPKN ^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NU

NKQKPKO p~=p=` KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NV

NKQKPKP b=iKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ON

NKQKQ d~==i KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ON

NKQKR ^~==m~~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OP

NKQKS w==d~KKKKKKKKKKKKKKKKKKKKKKK OQ

NKQKSKN f~=lKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OQ

NKQKSKO ^~=l KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OQ

NKQKSKP _=m=l KKKKKKKKKKKKKKKKKKKKKKKKKKK OR

NKQKT p~==iKKKKKKKKKKKKKKKKKKKKKKKKKK PO

NKR ^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK PQ

NKRKN b==lJj~KKKKKKKKKKKKKKKKKK PQ

NKRKO t~==l KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK PS

NKS oKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK PV

f~=

=

NKSKN ^==l KKKKKKKKKKKKKKKK PV

NKSKNKN ^= KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK PV

NKSKNKO ^~I=s~==h KKKKKKKK QM

NKSKO ^==l KKKKKKKKKKKKK QN

NKSKOKN ^= KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK QN

NKSKOKO p=j~~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK QO

NKT w~=o===c~ KKKKKKKKKKKKKKKKKKKKKKKKKKK QR

NKTKN a==pKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK QR

NKTKO a==p KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK QS

NKTKP a=lJp KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK QS

NKTKQ b~==hJJq~KKKKKKKKKKKK QU

NKU b~==_~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK QV

NKV j=b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK RM

O l=~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK RN

OKN KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK RN

OKO s~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK RO

OKOKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK RO

OKOKO d~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK RP

OKOKP p~=~~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK RS

OKOKPKN d==p~~~ KKKKKKKKKKKKK RU

OKOKPKO f===^~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKK RV

OKOKPKP l=~==KKKKKKKKKKKKKKKKKKKKKK SM

OKOKPKQ l=p= KKKKKKKKKKKKK SN

OKOKQ ^~~==w=KKKKKKKKKKKKKKKKKKKKKK SO

OKOKR h= KKKKKKKKKKKKKKKKKKKKKKKKKKK SO

OKOKS i===~KKKKKKKKKKKKKKKKKKK SQ

OKOKT ^=KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK SR

OKOKTKN a==^ KKKKKKKKKKKKKKKKKKKKKKKKKK SR

OKOKTKO _==^KKKKKKKKKKKKKKKKKKKKKKK SS

OKOKU `~==o=KKKKKKKKKKKKKKKKKKKKKKKKKK SU

OKOKUKN ^==`~==o KKKKKKKKKKKKKKK SV

OKOKUKO `~=~=_=fqJf~KKKKKKKKKKKK TM

OKOKUKP b==j==oKKKK TN

f~=

OKOKV _=`~=KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK TQ

OKOKNM o= KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK TR

OKP ^~~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK TS

OKPKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK TS

OKPKO m= KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK TT

OKPKOKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK TT

OKPKOKO f~==p==ocmKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK TV

OKPKP lJh~~=KKKKKKKKKK UP

OKPKQ lJh~~=~ KKKKKKKKK UR

OKPKR h=~~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK UR

OKPKRKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK UR

OKPKRKO t~=====c\ KKKKKKKKKKKKKKKKKKKKKKKKKKK US

OKPKRKP a=h==h KKKKKKKKKKKKKKKKKKKKKKKK UT

OKPKRKQ p~~~==l KKKKKKKKKKKK UU

OKPKS i==f=KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK UV

OKPKT s KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VN

OKPKTKN ^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VN

OKPKTKO a=^~==s~ KKKKKKKKKKKKKKKKKKKKK VP

OKPKTKP s~~==J KKKKKKKKKKKKKKKKKKKKKKKKKKK VQ

OKPKTKQ f~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VR

OKPKTKR b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VS

OKPKU f~==o~~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VS

OKPKV p=i=^KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VT

OKPKVKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VT

OKPKVKO d KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK VV

OKPKVKP p~~==pi^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NMM

OKPKVKQ s==a==pi^ KKKKKKKKKKKKKKKKK NMO

OKPKVKR b==~=pi^ KKKKKKKKKKKKKKKKK NMR

OKPKVKS b===b KKKKKKKKKK NMS

OKPKVKT t=a==a KKKKKKKKKKKKKKKKKKKKKKKKKKKKK NNR

OKPKNM b=p=p=i=^KKKKKK NNT

OKPKNN a=^~==lJ_KKKKKKKKKK NNU

OKPKNNKN bKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NNU

f~=

=

OKPKNNKO _=m~=b KKKKKKKKKKKKKKKKKKKKKKKK NNV

OKQ r~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NON

OKQKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NON

OKQKO a===~===g~ KKKK NOO

OKQKP _==d KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NOO

OKQKQ t=^=== KKKKKKKKKKKKKK NOP

OKR _J==`~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NPO

OKRKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NPO

OKRKO s~J` KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NPP

OKRKP l==_KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NPT

OKRKQ w===l KKKKKKK NPU

OKRKQKN h==_==i KKKKKKKKK NPV

OKRKQKO a=hKKKKKKKKKKKKKKKKKKK NQM

OKRKQKP a=cJ~Jm=~=p=j~ KK NQN

OKRKQKQ `==hKKKKKKKKKKKKKK NQO

OKRKQKR a~=p=^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NQP

OKRKR f~==h~KKKKKKKKKKKKKKKKKKKKKKKK NQQ

OKRKS p==~=_KKKKKKKKKKKKKKKKKKKKKK NQR

OKRKSKN _~~=p~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NQS

OKRKSKO l=p~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NQT

OKRKSKP d~=w=~ KKKKKKKKKKK NQT

OKRKSKQ d~=j= KKKKKKKKKKKK NRM

OKRKSKR b=f KKKKKKKKKKKKKKKKKKKKKKKKK NRO

OKS m=j~~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NRP

OKSKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NRP

OKSKO m=j~~===sKKKKKKKKKKK NRP

OKSKP m=j~~===^~ KKKKKKKKKKKKK NRR

OKSKQ m=j~~===r KKKKKKKKKKKKKK NRT

OKT o=j~~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NRV

OKTKN b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NRV

OKTKO o=j~~=m KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NSO

OKU b~==pKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NSR

P m~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTN

f~=

PKN bKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTN

PKO _=NW=^~=p=mKKKKKKKKKKKKKKKKKKKKK NTN

PKOKN b==m KKKKKKKKKKKKKKKKKKKKKKKKKK NTN

PKOKO w==w==^pmJj KKKKKKKKKKKKKKKKKKKKKKKKK NTN

PKOKP _~==^pm\KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTP

PKOKQ b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTR

PKOKQKN r=^pmJ^ KKKKKKKKKKKKKKKKKKKKKK NTR

PKOKQKO qKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTS

PKOKQKP ^pmJs KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTU

PKOKR o KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTV

PKOKS h=b~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NTV

PKOKT k~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUN

PKOKU `~==oKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUO

PKOKUKN `~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUO

PKOKUKO o KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUQ

PKOKV t=c~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUR

PKOKNM i=~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUR

PKOKNN ^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUS

PKP _=OW=fqJl KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUV

PKPKN s==m~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NUV

PKPKO ^~~==d= l KKKKKKK NVM

PKPKP ^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVM

PKPKQ b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVN

PKPKR o KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVN

PKPKS h=b~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVO

PKPKT k~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVP

PKPKU `~=L=oKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVP

PKPKV p=c~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVR

PKPKNM ^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVR

PKQ _=PW=l==c~=j~~ KKKKKKK NVT

PKQKN b=c~=j~~KKKKKKKKKKKKKKKKKKKKKKKKKKK NVT

PKQKNKN e=b KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVT

PKQKNKO aKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVT

f~=

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PKQKNKP i==m KKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVU

PKQKNKQ d= l KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVV

PKQKNKR j~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK NVV

PKQKO s==l KKKKKKKKKKKKKKKKKKKK OMM

PKQKP s KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMM

PKQKQ ^~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMP

PKQKR r KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMR

PKQKS _==` KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMT

PKQKT h=b~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMU

PKQKU p=c~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMU

PKQKV i=~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMU

PKQKNM ^ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OMV

Q ` KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ONN

QKN bKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ONN

QKO `~==o KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ONN

QKP b~==_~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ONQ

QKQ f~=_=`~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ONS

QKR b=o==m~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK ONU

QKS _==^KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OOM

QKT s~ KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OOQ

QKU sKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OOT

QKV j==h KKKKKKKKKKKKKKKKKKKKKKKKKKKKK OPP

bKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OPT

^KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OPU

i~KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OQM

^KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OQP

==^KKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKK OQQ

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a= m= = l= ~= = = == cJb= I= == = =dJ= ~= = ~~= = m= = ^~=~I= = = h~= = o~= =lJJs~= = = = = ==~K=m~==~== =h~=~= = = h~~=~K=

r= ~= = = f= = b= == p~= = ^~= I= = = = =m=I===r=~=eJ= ~=I====mJ==K=

=

2.3.5.3 Die Komponenten des Kulturfit b= = = h~I= = = ~~I=K_K=~=e=c===`=~=K=b==~== rI= = = h= ~= p= = j~~== ~= ~= p= = j~= = K= f= d== = ~= = oI= = = m~= =I= ~= ~~K= k= = = I= ~= ==h=====^J~I= = m= = = = c~=K=

p= = l= ~= = I= = =~= ~I= = = ^= = ~= ====l===K=

f= r= = = ~= =t= E~=t^pFI= = =r== K= a= p==_~===~=~=~=tfbK a===~W=

^W=a=^==tI===j~==lJJh~~= = ^= = = ~= m=~=

q~W=e~=K=d=

j~~JpW=h~=K==

hW= t= = ~= = J~===j~=

n~~~W=h==c~=

h=fJ=

^=~==h=

O l=~=

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d= bW= m~= iI= o==I==^I=jI=K=

^W=^=K=q~=

r~==b==jW=t===b=K=j=~=

bW=j== ^= = s= ~=~==I=i~=K=c=

rW= lI= ~= K= ~~I= ~J=

b= = I= ~= = l= = ==~=c~====~~=^= I= = = = = _= = = h==lJh~~==~K=a~=~====b===c~=====d=K=

f==m~====c~=I======I==~=^~=K=b==b= ~= = ~= ~= ~=t= = _K=a~= =I=d== =j~==c==K=

=

2.3.5.4 Statusanalyse des Outsourcingnehmers f= = ^~= = = l= = == = = ^W= = = ~=c~==~== =_K=b==^~==l~=I=~=i==lJ==~~I===~I==t===K=e= = =c~==_~J=~=

k~==i~I=k==t=~==l=

t= b~I= e= = _= ===~=s~==

t=^=~==lI==~=J=b= =w~~===

p= = = I= = ~=h~= =I= = = = ~~= d= = wJ~~==K=

m=bJ=

rJ=

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2.3.6 Letter of Intent erstellen

r== I=~==~= f=~==dJ= I= = = i= = f= E^F== l= = = = = ^~J~=K=a=i==f===^=t===_====m~K=

=

mi~

o==m~l

i==fo~~

p=i=^_~

lb

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b= ~= = ~= = = ^I= = = =m~=I= =w=~= ~~==K= p= = w= = I= = ~~= s~J= I= = = = ~~= = =K= a~= ~= = = = = s~J~= ~I= = = d~= = s~= =I==s~==I=b=== = s= = = s= = J= = = o~= EK_K=b~= = d~F= =K==

=

a~= =_== = = =s==lJJs~= = ^= ~I= == ==c=~~= I===i==f= = = ~= _= = I==~=o==^==K=

e= = = i= = f= = = sJI= ~= ~= f~= ~= = ~=

t=

O l=~=

VM=

==a==E~~F=s~~=~JK=

^====w==~=~=_====c===I===J= s~~= ~= _~= = s~~J= ~= I= ~= EF= = = =~=_==~K=

c~= = = p~= I= = m= = ~===I===jI=~===oJ====s~=K=

a==_===_==i==f===e~==m~==~= ===d~==i==f=~K=f==o===i== f= = _= ~= = J= = s= = ^= = o~~=K=r=Ee~JF=o==I===iJ== f= =~=~=I===== r~= s= = m~= E==^==o~~F==K=

a~= ~= = ~= = e~~===e~== =c~=J~=I=~==o~~===p~=K=

a==hI==ilf=W=

m~=

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d~===w=

f~==i~==

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d=q~=EmJ==_~F=

w~=m~=

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t~==a==d~=

^= ~= = = o~~= == EhI= o~= K= w= = aI=KF=

h=mI==o~~===

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p=m=

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p=

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2.3.7 Vertrge

2.3.7.1 Allgemeines t=~==p=I==l====aK=^==d====p~~K=p== = = ~= = s~= ~JKOM=

r==~~=_=~=~=~===c~= = I= = = = r= =o~J==a~=Ep=i=^FK==

a= o~~= = ~= k~= = = ~=~K= e= = = = = _== = o= = d~~= = ~==s~I====b=K=f= = a~= = = = ~= aJ~== iI= s~I=n~I= mI= qJ==h~=~K=

=

a=~=m===a~===~~=cJ= = = = iK= k= = =p= ~= ~= d= = = i= JI====i===sJ==l=~=K=

a=pW=KKK=I====KKK ===K=_==s~~= ===g= = = s~= I= ~=~=I=~=======i=~~J==K=

=

OM=sK=`~LcI=NVVRI=pK=NSNK=

i~=^J=

a~=

O l=~=

VO=

f==o===o~==lJ= = = K= a= a~= =~~I= ~= ~=~I===lJ==s~=K=

b==~=~I=~== =~= ~===EFK=b==~=a~===^= = =oI= ~= ~==~==~K=a~==lJ_=~J=~==t= L=tJm~~= ~= I=~===~=~=j==~=iI=~=~=~= = s~= = = ~= =~= ====h~~~=~~=K=j== = ~= b~= = = s= == = w= = = ~= ~JK==

s===r~I=~===t= ~=~=a~= I= =~== p= =l=s==i~==~==g~==K=_= s== = i~= = I= ~= == c= ~= = = ==^~=~=K=

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2.3.7.2 Der Ablauf des Vertragsprozesses r =s=====~I==J=p==W==

=

s=s~=

b==q~=o~~

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m==q~=pi^ =o~=

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t=s~~=

b===l==k~~====l=Ep=F=

b==r==i==f=

b= b= = r= = d~J=

^~==b==o~~=

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a==~=o=

c~I= ~= ~I= = = i= =p~= = = l= = J~==

d~= = = m= = = = = = ~= ==~~K=

=

k~=s~~=

i~=^~==s=~==~=_J=K===s=

m=h==b~=~=s~J=

_~== =h==J=s~======^J==

O l=~=

VQ=

b= = = ~~= = ~I= ~= = ~= =~=^~====s~~=~=~==`==K=^=c==~=J=^~=~K=

=

o~~=

k~=dl= =lJm~~I== ==o= = = m~== ~= = s~J~= K= b= = = = = I= ~=~= = = = g~= =l= ~= ~= = ~= ~I= = == w= = I=~= m~= = ^~= = o~~== = ~K= a= m= = ~= ~I= == = d= I= = ~= o~J= = = = q= = JK= b= ~= = = s~~I= ~= = ~=s~==o~~==p=K==

b= = ~= = = b= = o~~= = ~=~I= = ~= s= = = J= s~~= EcF= = = h~= Ep~F= =I= ~= = m~= = I= ~= J==~=~=K=

=

a==d=o===~W=

k= = iI= = = = I==~=====o==~=

o~= K= i= = ~= hJ= EK_K= p~F= ====J~= i= ~I= = = = = lJ===t=

=

2.3.7.3 Vertragsdauer und -flexibilitt t= = I= ~= = s~~= = m==P==NM=g~K=p==s~===~=~J=====EFI===h==t= = = = l= = ~= = _~= E~~= i= = == ~F= = I= ~= = l= J==~=~~=b~=K=

w= o~J~=

c==p~=

OKP=^~~=

VR

^==d===~~I==s~===~I=~=^~==i==K_K=~==qJI= =dI=s~==h====K=

a=l===^==s~~== = o= I= ~= =lJj~~= = ~=j~~=====I=~=~====_===j~===l=~===~~=~K==

j~~= = = = = ~= c= = lJ= = ~K=d= =s~= == = = r= = = = JK=

a~===m~===m~~==I= ~= = = s= = _J= L= j~JpK=

=

2.3.7.4 Informationssicherheit a=l=====s~J==rK=w======pK= r= = r= = ~= ^J==I===p==a~==f~J==^~==K=

a=o~J==i====~I=~==^~I=h==s~=W=

wJ==w=

t~=

o~=

a~=L=o=j~~=

~===k=

f~JI=h~J==b~~=

`~==o~=j~~=

o~~=

c=

d=^J~=

O l=~=

VS=

~= = = I= = = J=~=~~==K=

a= m= = a= = = s~= J===k==o~~===~=s==_==_=====n~=~==pK=

=

2.3.7.5 Empfehlungen b=b==I====pJ==lJs~=~=W=

_= = ^= = ~= d= =s= K= ^= = = j= =l=

^==d===m=~~==

t=h=~==~~=m=

_===m====hI===~=_~==~=

a= = _~= = r= ==_~==~==~=

c==m~===h=

o=EJI=~==F=J==i==n~I=r~==hJK=

cI= = = m~~= = l=~I=~~=====

p==d~~=I=~=~==~==bJ==s=~K=

=

2.3.8 Inhalt eines Rahmenvertrags

c=h==d~==o~~W=

a===e~~~=Ea~==iJI= lI= s~= = n~= = ==i=K=pi^F=

s= = s~= E= r==L==sF=

OKP=^~~=

VT

j~~= = w~~= E^= = h~J==b~~F=

`~= = o~=j~~= E^== ~= sJ= = = K= ^= = =p~~I=j==m=F=

m~= = r~= EhI= qI=s~I=^~I=pI=KF=a=q=~=~=~= ===q~Js~=~=w~===

h~=L=^~==^~=

w= = oI= ~= o= = o==

w= = r= = = lJ= = kK= a= ~= K_K= = = ^==s~===

=

2.3.9 Service Level Agreement

2.3.9.1 Einleitung = = _= p= i= = = =sK= f= = m~= = ~= = = s= ==s~=~I=~==m~===J=a= = =_= p= i= ^=~==f~=~=~K==

=

b= p= i= ^= ~= = iI= sJ~I=n~===o~J==K_K==a==p~~= = c~= = r= = = iJ~~K=

b= p= i= ^= = = = aI=~= ~= = = ~= o~~= ~= =hJI= iJ= = n~~~= = w= ~K= b====c=== =m~=K=a~= ~= = ~= b= = = i==l= = = = K=a~===h=EK~K=h=K=mI=p~=

o=a=

O l=~=

VU=

= n~F= = = = i= ~~== ~K= a~= pi^= = ~= = = =~===i=~K==

a~=pi^===p==l==_=~==^==lK=c== ==d~== i= E~I=~F= ===l=~=o~=K==

a=l===^===~=K=a=w=====q== = = = K= w~= = ===j~~=~K=

p=i====h==s~I=== =r= = ~== = b= = fqJi===^=fqJ=d=~~K==

=

p= p= i= ^= ~~= I== ~= ~~I======o~I===~==~J~= ~= ~= c==hJ===s~K=

a~==~==k~=~=~==e~I== =p==I==p=i=^=J=~====~=~~=K=

r= = = = l= = =p= i= ^= = = ~= rJ==^~= K=j~= ~J= ~=j= = = = iJ=~==j~=~=====~~= = K= f= ~= ==^~====i~I===i~J=~==~==i=~K=

_= p= i= ^= = = = ~= ~I= J=i~~= =fqJi====fq= = = i= = K= j= pi^= ~== = = p~~=I= ~===^=K==

=

_~= iJ=

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2.3.9.2 Grundstze _===b~==pi^==I====d===w~~==lJ====~==~K==

=

a~=e~~= = =lJ_= = ~=s~K a= = =~===sJ~=I===~=~=K=

a==d==~=o= =s==s~~W=

lI= ~I= ~= = = =~=e~=

c~=I==~==m~=~==sJ=~=

a~= = i= = m= = ~I=I= = = ~= = ~~= == ~= hI= K_K= o= = m~~I=e~==p~=

h= c~= = w~= = = ^~J===s~=

a=n~=====J~=~~=

c ===h=~==_J= L=j~Jp= =n~==~=i=J====

a= I= = = s= = c=~= I= ~= = i= = = =n~I====~==~===

q~~=~I====h= =i=~K=f==m~=~===~====a~==^~==m==h~J~===l=

a~= ^= = = pi^I= = = =^K=f==m~=====~==I=~==l====~==sJ==~=t^pI ~=i~==~=~K==

d~=_~J==

o=~J=

O l=~=

NMM=

t= ~= l= = ~= ~== tfb = i= b= I= ~= ====j==lK=

a=^= =m= ==m~~= =J==~=k===m~K=

=

b= = = = ~= a==~==tfb ==c===~I==~=w==l===J=~K=

a= p~= = pi^= = = oW= ~= p=lJ======i==p~= J= = l= = = i====mK=^=p==l======tI===m=J==I===pi^=~==I==iJ======I===iJ~= = = K= p= = =l= = = = e~J==pi^=K=p==~===q~J~= = = I= ~= =i= = ~= = K= a~== ==l== I=~==^J= ~= ~= E= = = ~F==K=t==p=TOQ=p=~=EK_K= ==`~=`FI==~==~=^=J=oI=p~==e~~Ja=~=p==l=~K=

=

2.3.9.3 Spezialfall interne SLAs f==r==pi^=~=~==sJ= = = = = = J~= b= = = = aJK==

p= = = = K_K= = fqJ^= = =^I= = = fqJp= K= a~= ~= = p=~=s~=~=r= I= ~======s~====pK=

q~~=

OKP=^~~=

NMN

b= = = = = = = l~~JI= ====_===J== = i= = =r~= = == n~= = ~= = = jJJ==_K=q===k===i=~===p~J=K=

b=r===I=~=pi^====j~=K= f==c= ==bJ~= = pi^= ~= ~= =_= = c= ==~==j~=== ===cK=

b= = = pi^= = r= ~= dJ==~= ===t= ~=j~J~==j==s===aJ~K=l===pi^=~=c=I= = a= ~= = = a= =h= K= m= = ~I= ~= = ~=~=K=

b==~I==r===~== I= = = == =h~= K= a= _= = J=p====K=

k====r~I==pi^= =r=J= = ^= I= = == ~= E= sF= = = ==w~~K==

=

l= = = = = b= = ~I= =i= ~= = K= ~= =K=b==~=_===h~I=f~= = q~~K= p= = = = ^J~=~I= =~===i==J=K==K=

a= ^~= = = = = = =i= = I= ~= = = ~=K=a~J===j~~==a===~J~=K=~=i= ==h== = ~= = = K= a= ~=

f=sJ=

pi^==j~J=

pi^=~=cJ=

O l=~=

NMO=

q~~==s~==i====~=i=~=^~J==K=

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2.3.9.4 Vorgehen zur Definition von SLAs _==l==^==pi^=J=~I====~==I=~===== =o~=== I= =m= =~K=b==s~==~I==p=~====~I=~= =pi^=~=Ea==pF= = = = = = i~= = E^JFK=a~~====~=_==o~I=== = = d= = = K= g= =b===pi^====~=J= ^= ~= = m~= = lJK=

d= = = = = ^=I==j==K=g=^~===~==o~=I====lJ= ~I= = w= = K= m===~=~=~I====pi^J^~===w==l=K=

f~=^~W=a=b~~==i===d~==I=~=== ===i==I==~I====I= = =~I=~~==~==~==~=i==d==K=a===fqJf~Jl==c~I===s~J==i=K_K==kI=^~==`~=`J==^~==K==

i= ^~W= a= ^~= = = wJI==h==d~==s==K==

m= ^~W= a= ^~= = ~= wI=s==~=m===s~==i=~==l==K=_=_ml===^~==~K=a===j=~= ~= =j= =^~= = ~=m==K_K=~=i~K==

^===i===^== I= = = = = = f~JI= ^J=

p==

j==

b~=i=

OKP=^~~=

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= mJl= ~K= a= i= = ~==~====K==

_= fqJf~Jl= = = K_K= = _==p===k=

_=^Jl===K_K=~=_==bomJi====^=

_=mJl===~=_==J=m=====~==mJ===~=i~=K=s~=

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^==_====^=

j==_==j==~= I=~==b=~===~=~=j==K=

t==w==~=b=~==I======I==~=j=~JK=a==~==~=eJ_=W=

_====iW=

w~= =b~===^==

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a=^~=^=L=j~=L=r=

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_W= VMB= = ^= = ~= = PM= p==

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fqJf~=_ fqJf~p

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mJs~===b

^Jc^J_LrK

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fqJf~=_ fqJf~=p fqJf~=m

j

i

l

fqJf~=_ fqJf~=p fqJf~=m

^=OPW=lJ^==pi^Jj=

b= = =~===~~= I= =o= I= = = ~= b= = =K=e===d~W=p======W=p===K

_==pi^Jm= ~=r=

s~===I====h~==iJ= ~= = = = = I= = = ~= ==i=K=q=~=~==lJ= = i= = = = mK= c~== i= ~= p~~= = = JI= = ~~= = _~= I= ~= = ^= =i====~=~=~=K=c== = s= ~= = ~= a~= = I= J==h===i=====~lK==

a= b= = = h= = = = = pJI=~===a~=~=I==~=

f=h=

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E~F=^~=~===t==J=h===I===d~=~J==K=

c =p====o==_~==== b~~= = h= = =h==j~=K==

a~= = s= = i= = h= J~I===l=I=~===I==~K= f= = o= =r= = == =~I= = = e~= = d=EoI=`I=KF==K=

=

2.3.9.5 Elemente eines umfassenden SLAs k~= = = = q= ~I= = ==pi^=~==W=

pi^J_W=k~=K=q==k==pi^=

s~= pW=h=^=K=^~==l==_=j~~==lJ=

dW==L==

o~W= b= L= s~= L= oJ=

_= = i= E= q~= ==~==s~F=

n~~W= ^I= o~I= s~J==p=

j~W=K_K=^==q~~===q=q=p=

cW=e~~==jJ==j=

m~W= _~I= w~= = iI=h==c=

h= = k~= = n~~W=_=L=j~=

e~~W= = p~~I= = cI= p~J~I=p~==o==m==p~~=

_W= ~= = = m= ~= _=~==

w=hJ=

O l=~=

NMS=

b~~==h=

p=s~=

r===s~~=

=

2.3.9.6 Erluterungen zu wichtigen Elementen ^=

b= pi^= = = = ~= =s~= = b==jI=bI=jI=jJ~===a=~K=^=jJ== =t=w= =_~K=w=~= = ==s~I= = ~== =wI== =m=~=JI==~==~=^~= w=K=wJ==~=~==~=j==aJ==^I=o~==_~JK= ^= = j= = = ^~= = ^== = w~= = ~= J= ~= = =c= J= = ^~= = mI= J~I= J= = J~= = b= = bJI= qJ==mJ==t~==_~K=g=~=^===m====~=jJ= p=i==I=~= ===sJ~==s~===^==K==

=

s~=

k= = = = s~~= = = = = =c=~====a==s~K==

a= = = ~I= ~= = == ~= J= I=~==m~=~==s~=JK=

a=_==s~===K=

p=~= = = p= ~= ~X== = ~== = = ~= q~~= = I=~==k=~=q~~=~===~=~I=~=~==p=~==_I=~= = k= = ~= = ~= K= b= =~= = s~= ~= = I= ~= = m~= =s~=I===_==m~J===p=~=~=~=K=

w=

b=sJ~=

OKP=^~~=

NMT

a==~====p=~I=J= s~= = m~= = ~= s~J=~=K=e====I==p~==~=e~~I=_== ~=pJ~= = I= = ~= = = ^I== s~= = ^~= ~= J==K=

=

s~= = = = m= ~JI===p==wI===~=p=== p= ~= ~= ~I= = s===p==w= ==~==p=~~==~==K=

a= r~I= ~= = =s~= = = ~= mJ= ~== =s= = = p==w=~I=I=~====p==wJI= ==~== p= ~= =~== p= ~= ~I= = = I= J=~==_~I====p==J=w= =s~= = = p= =sJ===I=~=VVB==tI==j~I==n~~===h~~K= f==s~~= == JI=~==^~==_~=K=a==I==~= = =^= I== J==b==~=_~==W==

b=s~==VVB==~==t=E=TOQ=_F=I=~==p==~K=NKT=p==t= = = = ~= = ~==~===^~===iJ==~X===m~==~==g~I=~=~= PSR= q~I= I= ~= ~= = p= =PISR=~~==q~=~===~==~==~===l===i===~K=

d~=~=~=_=I=~==a==m~== ~= ==w~==J= = ~= I= = = s~= = p==~===~=~==K=

a= ^~= = bomJp= = = mJ= = = PIS= q~= = h~~= =

d~=aJ==sJ~=

_=bomJp=

O l=~=

NMU=

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