Date post: | 22-Jan-2018 |
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Technology |
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Wer die Digitalisierung verschläft, erleidet Schiffbruch.
Ohne Digitalisierung keine Zukunft! - Martin Fuchs, Caritas Digital
Business Procedure Modelling
and Digitization Toolbox
Kamalika Dutta
Master Thesis
Supervisors: Prof. Dr. Wolfgang Prinz
Prof. Dr. Thomas Rose
Overview
o Introduction and Motivation
o Research Goals
o Related Work
o Concept
o Implementation
o Demo
o Evaluation
o Conclusion
o Outlook
3
Introductionand
Motivation
4
Digitization
Courtesy: Alle-reden-von-Digitalisierung-wir-machen-das, einfach-online-arbeiten.de 5
Digitization, aka. Digitalization is the use of digital
technologies to enhance a business model and provide new
revenue and value-producing opportunities; it is the process
of moving a business from the physical to the digital world.
(Gartner, Inc., 2012)
Disruptive Technologies
Brian Solis, Altimeter Digital Transformation report Fred Wilson, The Golden Triangle 6
Business Procedure Model
7
A business procedure model is a flow diagram, that provides step by
step procedural description of one operational instance of an
enterprise’s business model.
Research Goals
8
Aim
To develop and evaluate a business procedure
modelling tool that supports the association and
mapping of business procedure elements to digital
services to enable digitization.
9
Research Questions
1. How can a platform be developed for the conversion of traditional
business procedure models into models enhanced by digital
services?
2. How can a tool be developed that supports the mapping of
business procedure elements to digital services?
3. Can the gap between technology providers and business model
designers be bridged effectively by providing one platform for
both?
10
Related Work
11
Related Work > Sources
12
Conference
Proceedings
Academic
Research
reports,
dissertations
Journals,
Articles,
Books
Corporate
Reports,
White Paper
Digital Media,
Tech Blogs,
Internet
Technology and
Business
Magazines
Related Work > Categories
13
Examples of
Digitally Enhanced
Business
Procedure Models
Business Model
Diagramming Tools
Business
Procedure
Modelling
Techniques
Related Work >
Conclusions
14
— Missing actionable approaches: Extant literature does not provide
actionable approaches for business models in inter-connected IoT-
enabled business environments.
— Missing Methods/Tools for conversion of existing traditional business
procedure models into digital business procedure models.
— Missing platform for digital service providers to make their services
available for business modelling.
Concept
15
Target Users
16
Business Procedure Modelling
17
Digital Services Management
18
19
Use-Case ScenarioOn-demand Healthcare
Courtesy: Shutterstock 20
Immediate attention
Minimises avoidable
tests
Simplifies scheduling
appointments
Better health monitoring
On-demand Healthcare
Courtesy: Freepik 21
Business Procedure Model
22
Proposal of Digital Services
23
Selection of services
24
Digitization
25
Implementation
26
Low Fidelity Paper Prototypes
27
Medium Fidelity PrototypesUI Mockups
28
Web Application
29
System Architecture
30
Modules
31
Technologies and Frameworks
• Software Package Management: NPM, Bower
• Front-end:
• Technologies: HTML/HTML5, CSS, JavaScript
• MV Framework: AngularJS
• Authorization: Passport
• Back-end:
• Technology: Node.JS
• Framework: Express
• Architecture: REST
• Scaffolding tool: Yeoman
• Build tools: Gulp.js, Uglify.js, Browserify
• Testing: Karma, Jasmine, Protractor, PhantomJS,
• Database: NoSQL: MongoDB
32
Technologies and
FrameworksFront-end
Business Logic
Database
33
Prototyping
Diagramming
Performance
Testing
User Interface
Components
34
User Interface
Dashboard
35
User Interface
Navigation
36
User Interface
Projects
37
User Interface
Business Procedure Modelling
38
User Interface
Digitization
39
User Interface
Activities
40
User Interface
Create/Edit Activity
41
User InterfaceServices | Create/Edit Service
42
43
Demo
Evaluation
44
Overview of Evaluation Methods
45
User Study
User Study
46
Workshop - BPM Digitized by Target User
- Accommodation Renting and Lodging
47
Workshop - BPM Digitized by Target User
- Moving on-demand
48
Workshop - BPM Digitized by Target User
- Borrowing/Lending Items
49
50
Workshop - BPM Digitized by Target User
- Emergency Healthcare
User Study Feedback
51
Feedback Questionnaire with Likert-scale responses.
𝑚𝑒𝑎𝑛 = ((# 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 1) ∗ (𝑣𝑎𝑙𝑢𝑒 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 1) + (# 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 2) ∗(𝑣𝑎𝑙𝑢𝑒 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 2)… (# 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 𝑛) ∗ (𝑣𝑎𝑙𝑢𝑒 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 𝑛)])/(𝑡𝑜𝑡𝑎𝑙 𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑝𝑎𝑟𝑡𝑖𝑐𝑖𝑝𝑎𝑛𝑡𝑠)
Total Participants: 10
6 General Users
4 Target Users
Feedback Likert-Scale Data
52
Strongly disagree(1)
Disagree(2)
Neutral(3)
Agree(4)
Strongly agree(5)
The App allowed you to create a Business Procedure Model easily?
#
%
mean
0 0 2 3 5
0% 0% 20% 30% 50%
4.3
You were able to successfully digitize your BPM?
#
%
mean
0 0 1 4 5
0% 0% 10% 40% 50%
4.4
You were satisfied with the proposed digital services.
#
%
mean
1 1 3 3 2
10% 10% 30% 30% 20%
3.4
Would you recommend this App to others?
#
%
mean
0 0 0 6 4
0% 0% 0% 60% 40%
4.4
The App was easy to navigate and user-friendly.
#
%
mean
0 0 0 3 7
0% 0% 0% 30% 70%
4.7
Overall Rating. #
%
mean
0 0 0 7 3
10% 10% 30% 30% 20%
4.3
User feedback > Functionality
53
User feedback > Usability
54
User feedback > Suggestions
55
Conclusion
A business procedure modelling and digitization tool called Digitizer
developed to digitize existing BPMs.
Digitizer evaluated to prove that it achieves all the research goals
set by this thesis.
Bridged the gap between businesses and the digital technology
providers.
56
Outlook > Functionalities
57
• Domain-based Matching:– Domains: Logistics | Health | Education | Travel & Hotel | E-Commerce
– When tag-based matching generates no matching services, prompt user to match by Domain to find better results.
• Request Service:– Let user ‘Request for service’ when expected services is missing.
– Maintain list of requested services.
– Digital Service Providers refer to ‘Requested Service’ and add services.
• User behavior comments:– User selects a service that was not suggested by the system or not
generated as a result of the tag-based mapping, ‘ask user to comment on his actions’
– Prompt user to update tags.
• Allowing reordering of activities
Outlook > Functionalities
58
• Record Usage Statistics and provide recommendations to user
during service selection.
• Gamify the adding of activities and services to improve quality of
tagging.
• Visualize the mapping of activities and services via tags.
• Improve Services view to an explorer like interface.
Outlook > Concepts
59
• Taxonomy for activity creation
• BPMs as services
• BPMs as Pedagogical models
Important Links
• App Demo:
https://digitizer-test.herokuapp.com/
• Code Repository:
https://github.com/Kamalika1912/Digitizer-v1.0
60
Thank you!