116
Annual Report 2007-08 Controller of Communication Accounts Tamil Nadu Circle Figures, Facts and Analysis Department of Telecommunications Ministry of Communications & I.T.
Annual Report 2007-08
Controller of Communication Accounts Tamil Nadu Circle
Figures, Facts and Analysis
Department of Telecommunications Ministry of Communications & I.T.
Team CCAtn: G. Alagarsamy, Dr. Jane Prasad, A. Ranganath Shyam,
K.Ganesh, V.Gunasekaran, M.K.D.Shankar Singh,
R.Murali, A.Josephine, S.Elangovan, C.V.Kusumalatha,
C.Velmurugan, G.Vanaja, N.Bhuvana, P.S.Sree Raman,
N.Vaikundam, N.Sudhakar, W.J.J.Selvakumar,
K.Gouri Sankara Prasad, S.Mukundan,
Thenmozhi Pandurangan, P.Alagarasi and the staff
Published by: Principal Controller of Communication Accounts,
Tamil Nadu Circle, Chennai – 600 028.
Printed at: Adayar Students Xerox Pvt. Ltd.
Adayar, Chennai – 600 020.
For internal circulation only
Contents
Page No.
Preface i The Vision ii The Mission iii o Profile 1
• Introduction 2 • CCAtn – A Brief Profile 4 • CCA Service Delivery 5 • CCA Structure 6 • Functionalities – A Snapshot 7 • Licensees in CCA Tamil Nadu Circle 8
o Human Resources Management 10
• Staff Strength 11 • Staff Training 12 • HR Turnover 12
o USO Fund Management 13
• USO Agreements 14 • Digital Divide 15 • USO Roll Out 17 • USO Claims Settlements – An USP wise Perspective 19 • USO Claims Settlements – An Activity wise Perspective 20 • Outlays Vs Outcomes – RDELs Case 21 • Mobile Infrastructure – Some Facts 22 • USO Inspections 23 • USO Service Delivery Optimisation – A Short Theoretical Framework 24 • VPT Vicious Cycle – A Conceptual Framework 25 • Rural Telecom Studies 26 • VPT Checks – Snapshots 27 • RDEL Checks – Snapshots 28
Con
tent
s
o Revenue Management 29 • Revenue Components and Percentages 30 • Revenue Trend 31 • Revenue Assurance 32 • Licence Fee Collected from Internet Service
Provider (ISPs) 34 • Service Provider wise Collection 34
o Pension Management 35
o Settlement of Pension Cases 36 o Pension Vouching 37 o Pension Contribution 39 o Pension Adalats 40 o Pensioner Friendly Measures – A Summary 42
o Cash Flows Management 43
• Net Cash Inflows 44 • Cash In-flows 45 • Cash Outflows 45 • Cash Flows Management – A Framework 47
o Budgeting 48 • Budgeting 49
o Communication Accounting 50
• Communication Accounting – Key Features 51 • Drawings Chart 52 • Remittances Chart 53 • Broad Sheet 54 • Some Issues in Broad Sheet Maintenance 54 • Maintenance of Broad Sheet – Status 55
o Website – ccatn.gov.in 56
• Website – ccatn.gov.in 57 • Website – Special Features 58 • Website – Home Page 59
o Miscellaneous 60
• Legal 61 • Draft Audit Paras 61
o Administrative Inspection Y2007-08 62
• Administrative Inspection Y2007-08 63
o MIS Information Flows 66 • Information Flows – A Framework 67 • MIS Formats 68
o Events 69
• Triple Celebrations 70 • Review of USO Activities 71 • Pension Adalats 71 • Post Retirement Counselling Course 72 • Hindi Workshop 72 • Release of In-house Journal 72
o Initiatives 73
• Initiatives 74 o List of Abbreviations 76
i
Preface
CCAtn is happy to present its Annual Report for Y 2007-08. This report is much improved over the annual reports of the previous years in terms of content and presentation. The topics covered are wide ranging - License fee/spectrum management, USO fund management, Pension management, Pension Adalats, Cash Flows, Budget, MIS, Communication Accounts etc. The report is not a mere document of statistics but most importantly it gives an insight into the complete working of CCAtn - issues, concerns, initiatives, improvements, achievements, aspirations etc. A highlight of the report is theoretical/ conceptual frameworks formulated for some key issues/areas with an idea to render a little bit of study paper orientation to the Annual Report which other wise would rather be preponderantly statistics oriented. Some conceptual frameworks are new, some improved upon and some reproduced. On the whole, Team CCAtn has taken all the care to make Annual Report Y2007-08 an interesting document to read.
CCAtn strives to excel in its service delivery to its various stakeholders- in particular, pensioners, USPs, BSNL etc with a motto - CC A - Doubly Caring Always and Annual Report Y 2007-08 is a cornerstone to check whether this motto has been validated by the actual results. We leave it to the readers to judge us.
We welcome your feed back and suggestions for improvement.
Team CCAtn Tamil Nadu Circle
Pref
ace
CC A
ii
The Vision
1“To leverage and lead
on its strategic positioning as
a unique institutional assurance of DOT
in its policy assurances
and
implementations at the ground level”
1 This statement is made on the basis of the perception by Team CCAtn as an internal motivation driver
and hence, has no official endorsement whatsoever.
The
Vis
ion
iii
The Mission
2“To excel in its role
as a professional interface
between
DOT
and
its various stakeholders
at the ground level.”
2 This statement is made on the basis of the perception by Team CCAtn as an internal motivation
driver and hence, has no official endorsement whatsoever.
The
Mis
sion
1
Profile
Introduction
CCA Service Delivery
CCA Structure
Functionalities - A Snapshot
Licensees in Tamil Nadu Circle
A niche organization
vested with institutional service
delivery
Prof
ile
2
With the opening of the telecom sector, telecom service provisioning that was hither to within the domain of government monopoly was deregulated paving way for the entry of private sector. Ostensibly this has promoted a competitive environment in the telecom sector.
One important development was corporatisation of the incumbent government telecom operator as Bharat Sanchar Nigam Limited (BSNL) with effect from 1st October, 2000. When BSNL came into being, the officers/officials were allowed to be on deemed deputation for a period of five years, to start with pending absorption in BSNL. Simultaneously, BSNL employees have been guaranteed government pension under Rule 37-A of C.C.S. Pension Rules. To translate this guarantee into a definitive action, a focused organizational set up was formed with the nomenclature as DoT Cell.
The office of the DoT Cell, Tamil Nadu was one among the 44 DoT Cells created on 1.10.2000 due to the corporatisation of the Department of Telecom Operations and Department of Telecom Services. The nomenclature was changed from “DOT Cell” to Controller of Communication Accounts (CCA) as the range of functions delegated from the DoT Head quarters were more diverse than the mere settlement of pension and related terminal benefits. In due course, the CCA Unit has outgrown its pension focused role and evolved into a critical professional interface between Department of Telecommunications (DOT) and its various stakeholders on various policy issues such as license fee management, USO Fund disbursement, VSAT billing, VPT checks etc. at the ground level. In a short span of time, the CCA units have carved out a niche for themselves by bringing the different stakeholders of DOT – telecom service providers and in particular BSNL employees - closer to DOT, with its lean structure and professional working. Most importantly, they remain as a symbolic of institutional assurance of the government for the pension assurance given under Rule 37-A to the BSNL employees.
Profile
• Introduction
3
The jurisdiction of CCAtn is unique in that it caters to the pension settlement of BSNL employees of four circles:
• Tamil Nadu Telecom Circle
• Chennai Telephones
• Southern Telecom Projects (STP)
• Southern Telecom Region (STR)
Tamil Nadu Telecom Circle comprises the entire state of Tamil Nadu (except Chenglepet SSA which has henceforth been made the part of Greater Chennai) and the state of Pondicherry. Chennai Telephones now covers the entire Chennai metro including the SDCAs (Short Distance Charging Areas) covered under the erstwhile Chenglepet SSA. The two BSNL functional circles – Southern Telecom Project and the Southern Telecom Region cover the four southern states.
Besides pension authorization and settlement of the retired employees of BSNL from these four circles, for the purpose of license fee management, it deals with various service providers - mobile or basic or UASL – such as BSNL, Reliance infocomm, Bharti Televentures, Tata Teleservices, Aircel, Vodafone, BPL – who operate in the Tamil Nadu and Chennai Telephones service areas. It also deals with eight Internet Service Providers (ISPs) for the purpose of license fee collection.
In regard to the USO Fund management, the jurisdiction covers the entire Tamil Nadu and Andaman & Nicobar Circles. As of now, the beneficiaries of USO funding in Tamil Nadu are BSNL and Reliance Communications Ltd.
4
• CCAtn –A Brief Profile
Box 1
• Controller of Communication Accounts, Tamil Nadu Circle has four units under its control in alignment with four telecom circles based at Chennai.
Chennai Telephone District
TamilNadu Telecom Circle
Southern Telecom Region
Southern Telecom Project
• This circle serves about 36659 serving employees of BSNL for GPF and other loans and advances such as HBA and about 19846 pensioners of BSNL and DOT
• This circle serves Tamil Nadu Telecom Circle and Andaman & Nicobar Telecom Circle for the purpose of USO disbursements
• This circle is in charge of collecting license fee and spectrum charges from 14 licensees - both, UASL and Cellular. Besides, it deals with 9 ISP operators for collection of license fee.
5
• CCA Service Delivery
BSNL
TSPs/ ISPs
USPs
CCA
LF& Spectrum
LF& Spectrum
USO funding& Rural studies
CCA service delivery has three major components- LF & spectrum, Pension and USO. It is significant to note that that this service delivery is essentially institutional. The stakeholders are institutions - TSPs, ISPs, USPs and BSNL. The relationship with BSNL is both inclusive and exclusive. It is inclusive in the matter of USO, LF & spectrum as any other TSP/USP. It is exclusive in the CCA service delivery of pension and GPF matters, as it is BSNL specific.
Figure 1
6
CCA Structure
LEGEND
CCA - Controller of Communication Accounts Jt.CCA - Joint Controller of Communication Accounts Dy.CCA - Deputy Controller of Communication Accounts CAO - Communication Accounts Officer JCAO - Junior Communication Accounts Officer Admn. - Administration; LF - License fee; USO - Universal Service Obligation ; PVA - Pension Voucher Audit; Dn.- Division
C C A
Jt. CCA (Admn.)
Jt. CCA (Pension)
Dy. CCA (Admn.)
JCAO (PVA-I)
JCAO (Pen-II)
CAO (Cash)
CAO (PVA)
Dy. CCA DBA/GPF
Dy. CCA (Pension)
CAO (Pen-I)
CAO (LF)
CAO (USO-I)
JCAO (Cash)
JCAO (LF)
JCAO (Pen-I)
JCAO (PVA-II)
CAO (USO-II)
CAO (GPF)
CAO (Pen-II)
JCAO (GPF)
JCAO (USO)
Figure 2
7
• Administration and Authorisation of Retirement Entitlements Realisation of Pension Contribution from BSNL Sanction of Terminal Benefits & Pensions to retiring employees – DOT & BSNL Administering the drawal of pension by pensioners of DOT & BSNL • Management of Claims Under USOF Projection Field visits - Inspections of VPTs / RCPs / RDELs – Operator wise Process of claims Disbursement of various subsidies & claims Database management Filing of periodical returns to USO Funds Administrator • Management of Licence Fee Exercise checks on AGRs from licensees Collection of licence fee Management of Financial Bank Guarantees furnished by licensees Filing of periodical returns to HQ • Management of Spectrum Fee Billing & collection Filing of periodical returns to HQ • Management of VSAT License Fees Billing & collection Filing of periodical returns to HQ • Communication Financial Accounts Maintenance of financial accounts Maintenance of Broad-sheets on GPF,
Loans & Advances i/r/o staff absorbed with BSNL
Administration of staff of Team CCA Budgeting Executive inspections • Legal Representing DOT in legal cases
• Functionalities - A Snapshot
Structure
USP
Functionalities
Financial Accounting
Pension Management
Legal
Spectrum & License Fee
Management
VSAT Billing
USO Fund Management U
P
S
Figure 3
8
CCAtn basically deals with licensees operating in two service areas - Tamil Nadu and Chennai Metro. As already stated, the service area of Tamil Nadu covers entire Tamil Nadu Telecom Circle including Pondicherry State, but excepting Chengalpattu SSA which has now been made as a part of Greater Chennai. The service area of Chennai Metro covers the entire Chennai Telephone District including Chengalpattu SSA which has hitherto been a part of Tamil Nadu Telecom Circle with effect from 1.10.2005. The details of licensees are summarized in the Table 1.
Sl.No. Operator Category of license Service Area
1. Aircel Limited Cellular Tamil Nadu
2. Aircel Cellular Limited Cellular Chennai Metro
3. Bharti Airtel Limited UASL Tamil Nadu
4 Bharti Airtel Limited 1UASL Chennai Metro
5. Vodafone Essar South Limited Cellular Tamil Nadu
6. Vodafone Essar South Limited Cellular Chennai Metro
7. BSNL Tamil Nadu Circle Cellular Tamil Nadu
8. BSNL Chennai Telephones Cellular Chennai Metro
9. BSNL Tamil Nadu Circle Basic Tamil Nadu
10. BSNL Chennai Telephones Basic Chennai Metro
11. Reliance Communication Limited UASL Tamil Nadu
12. Reliance Communication Limited UASL Chennai Metro
13. Tata Teleservices Limited UASL Tamil Nadu
14. Tata Teleservices Limited UASL Chennai Metro
Table 1
1 UASL: Unified Access Service License is granted to provide services which cover collection,
carriage, transmission and delivery of voice and/or non-voice messages over licensee’s network in the designated service area and includes provision of all types of access services.
• Licensees in CCA Tamil Nadu Circle
9
The details of ISP licensees are shown in Table 2.
Sl No Operator Service Area
1 Dishnet All India
2 Sify Ltd All India
3 Swiftmailcom Ltd All India
4 N-logue com Private Ltd All India
5 Pulse Telesystems Chennai and Pondicherry
6 Mylai Karpagambal Info Systems (P) Ltd Chennai
7 GSM Online Internet Services (P) Ltd Erode
8 Limras Eronet Broadband Services Pvt. Ltd. Chennai
9 STel Ltd. All India
Table 2
10
Human Resources
Management
Staff Strength
Staff Training
HR Turnover
Hum
an R
esou
rces
Man
agem
ent
Staffed mostly by the deputationists
11
• Staff Strength
The cadre wise working strength as on 31st March 2008 is shown in the Table 3 below.
Cadre Sanctioned Strength Number Group A 14 6 Group B 25 18 Group C 53 51 Steno 6 3 Group D 18 6 Total 116 84
Table 3
HR Status
14
25
53
6
18
6
18
51
3
6
8
7
2
3
12
0 20 40 60
GroupA
GroupB
GroupC
Steno
GroupD
Shortage
Working
Sanctioned
HR Working Profile
7%21%
61%
4%
7% GroupA
GroupB
GroupC
Steno
GroupD
Figure 4 (a) Figure 4(b)
By and large, the working of this circle is managed by taking staff / officials from other departments on deputation basis at various levels. The sourcing is mainly from the departments such as Postal Accounts, P&T Audit, Railway Accounts etc. There exists shortage at Gr.B level. Efforts have already been taken to take the people on deputation from other departments to fill up the vacancies to certain extent.
Human Resources Management
12
• Staff Training
The staff have been deployed for training for various courses conducted in ALTTC, Ghaziabad. The staff trained cadre wise are given in Table 4 below.
Cadre Number
Group A 3
Group B 4
Group C 6
Total 13
Table 4
Besides the above, as a local initiative, a post service counseling course has been organized to the retired BSNL employees on regular basis. A lecture on spectrum issues was also organized to all the staff including BSNL employees working in DOT Cell.
• HR Turn over
Incoming Outgoing
Group B 8 Group B 8
Group C 17 Group C 5
Table 5
13
USO Fund Management
USO Agreements
Digital Divide
USO Roll Out
USO Claims Settlements-A Cumulative Perspective
USO claims settlement – An USP wise Perspective
USO Claims Settlements-An Activity wise Perspective
Outlays Vs. Outcomes – RDELs case
Mobile Infrastructure – Some facts
USO Inspections
USO Service Delivery Optimisation – A Short Theoretical Framework
VPT Vicious Cycle – A Framework
Rural Telecom Studies
VPT Checks – Snapshots
RDEL Checks – Snapshots
Handling 13 agreements involving 17800+ VPTs, 2500 +
RCPs, 2,40,000 + RDELs and 328 mobile towers
USO
Fun
d M
anag
emen
t
14
• USO Agreements
The implementation of Universal Service Support Policy involves financial support from the USO Fund to meet the net cost of providing the specified USO. This covers both public access (2VPT & 3RCP) as well as individual access in terms of provision of household telephone (RDEL) in rural and remote areas. The CCA is responsible for the verification of the claims and release of payments. The CCA also inspects and monitors the provisioning of the services for establishing the veracity of the claims. A significant development is that the CCA is in charge of driving the mobile infrastructure project funded by the USO. To oversee the progress of the project, regular monthly meetings are held with the IP, USPs and the state government representative.
The agreements handled by the CCAtn are the following:
Sl No. USO Activity Service Area USP Agreement No.
1 OPEX Tamil Nadu BSNL 30-101/2002-USF dt 28-03-2003
2 MARR Replacement from 01-07-2003
Tamil Nadu BSNL 30-107/2002-USF dt 25-09-2003
3 MARR Replacement upto 30-06-2003 Tamil Nadu BSNL 30-107/2002-USF dt 19-03-2004
4 OPEX Andaman& Nicobar
BSNL 30-107/202-USF dt 28-03-2004
5 MARR Replacement from 01-07-2003
Andaman& Nicobar
BSNL 30-107/2002-USF dt 25-09-2003
6 MARR Replacement upto 30-06-2003 Andaman& Nicobar
BSNL 30-107/2002-USF dt 19-03-2004
7 Rural Community Phones Tamil nadu BSNL 30-133/2004-USF dt 30-09-2004
8 Rural Community Phones Tamil Nadu Reliance 30-133/2004-USF dt 30-09-2004
9 Rural Household DELs (2002-05) Tamil nadu BSNL 30-140/2004-USF dt 17-03-2005
10 Rural Household DELs (2005-2008) Tamil Nadu BSNL 30-140/2004-USF dt 17-03-2005
11 Rural Household DELs (2005-2008) Tamil Nadu Reliance 30-145/2004-USF dt 03-05-2005
12 Mobile Infrastructure (IP) Tamil Nadu BSNL 30-148/2007-USF dt 14-05-2007
13 Mobile Services (USP) Tamil Nadu Reliance BSNL Voda fone Aircel
30-148/2007-USF dt 16-05-2007 30-148/2007-USF dt 16-05-2007 30-148/2007-USF dt 18-05-2007 30-148/2007-USF dt 21-05-2007
Table 6
2 VPT: Village Panchayat Telephone 3 RCP: This is the second VPT installed in a village with population >2000 and having no pre-
existence of a PCO
USO Fund Management
15
• Digital Divide
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
All
Indi
a
Tam
il N
adu
All
Indi
a
Tam
il N
adu
All
Indi
a
Tam
il N
adu
Urban Rural Total
Teledensity-Tamil Nadu Vs All India
LL+FWT teledensityMobileteledensityTotal
Figure 5
The Table in the Box2 illustrates a comparative picture of tele-density of Tamil Nadu vis-à-vis All India. The tele density differential essentially captures the digital divide between rural and urban areas. The digital divide implies that the gap between the information haves and information have nots is widening and in this respect, considering that there exists a close relationship between the penetration rate and the GDP, we can say that economic divide underscores digital divide as well.
16
• Digital Divide – Tamil Nadu Vs All India
An avowed objective of the USO policy is to bridge the digital divide between the urban and rural areas. The following table gives a snapshot view of the digital divide existing in Tamil Nadu. A quick look at the table reveals that in overall terms the tele-density in Tamil Nadu is more than the all India tele-density. It is significant to note that the rural telecom penetration in Tamil Nadu is double that of penetration at all India level. However, in urban network coverage, it lags behind the all India figure. The significant inference is that the digital divide, as a differential between the urban tele-density and rural tele-density, is 40.36 only in Tamil Nadu as against the tele-density differential of 55.32 at all India level.
Urban (Jan. 08) in Cr.
Rural (Jan. 08) in Cr.
Total
All India
Tamil Nadu
All India
Tamil Nadu
All India
Tamil Nadu
Population 33.62 2.66 80.72 3.26 114.34 5.92
(LL+FWT)/
Teledensity
2.75/
8.18%
0.17/
6.48%
1.17/
1.45%
0.08/
2.47%
3.92/
3.43%
0.25/
4.27%
Mobile/Tele
Density
18.41
54.75%
1.31/
49.17%
4.53/
6.12%
0.42/
12.82%
24.24/
21.20%
1.72/
29.15%
Total 21.15/
62.93%
1.48/
55.65%
6.12/
7.61%
0.50/
15.29%
28.16/
24.63%
1.98/
33.41%
Box 2
17
• USO Roll Out
A high point of USO service delivery is in the realm of public access. All the identified revenue villages were provided with VPTs. All 6000 MARR VPTs were replaced with WLL/land line connections as the case may be. In addition, to bolster the public access, in all villages as second VPT, rural community phones were also provided. While in the case of VPTs, BSNL is the monopoly USP, in the case of RCPs, two USPs-BSNL and Reliance provided the public access. While coming to individual access, the results of RDEL scheme floated by the USOFA are shown in the Table 7. Here the additional DELs are incremental in quantitative terms. But the significant point is that in qualitative terms, the marginal people in the rural areas also could have the connections, thanks to the RDEL scheme and thus we can say that the telecom growth in rural market is inclusive in nature.
Service USP Roll out Numbers
USP Share (%) USO Role/Contribution
VPTs BSNL 17899 100 • Village without VPT:Nil • MARR Replacements (6000)
complete
BSNL 1416 54.82 RCPs
Reliance 1167 45.18 • Augmentation of Universal
access
BSNL 65853 27.50 RDELs
Reliance 173444 72.50 • Incremental but inclusive • Market discovery
Table 7
• USO Claims Settlements- A Cumulative Perspective
CCAtn had launched a special drive to settle the pending USO claims for the period up to 31st Dec 2007. With the result, the claims unsettled were reduced to the barest minimum amount of 10.21 crores. Further this amount is pending not due to non-exercise of check at the CCA level but due to the non-compliance of certain prescribed criteria by the USPs to settle the claims. A couple of major factors in this regard are:
o Non-submission of billing summary.
o Provisioning of RDELs from which the outgoing calls have originated after 31st March 2008.
18
The USOFA had appreciated the CCAtn for its performance in the settlement of USO claims during 2007-08 and for its feed back to the USOFA on ground level working of USO schemes from time to time. Table 8 gives a cumulative picture of USO settlement as at the end of Y2007-08.
BSNL (in Cr.) Reliance (in Cr.) Total (in Cr.)
Claimed Settled WH/Dis- allowed
Claimed SettledWH/Dis-allowed
Claimed Settled WH/Dis-allowed
VPT 39.67 36.91 2.76 NIL 39.67 36.91 2.76 RCP 3.41 3.10 0.31 2.74 1.44 1.30 6.14 4.54 1.60
RDEL 45.99 43.89 2.09 71.94 68.19 3.75 117.94 112.09 5.85 Total 89.07 83.90 5.16 74.68 69.64 5.05 163.76 153.54 410.21
Table 8
USO Settlement Status
89.0783.9
5.16
74.6869.64
5.05
0
20
40
60
80
100
Claimed Settled Withheld
Amount (in Cr)
BSNLReliance
Figure 6
4 As on 31st March 2008, the claims pending were actually Rs 7.5 Cr only.
Settlement was doneafter proper duediligence by goingthrough a series ofprocesses-dialing, fieldchecking, examining the CDRs, billing summary,ZMR statement etc.
19
• USO Claims Settlements- An USP wise perspective
USO Funds Disbursement – USP wise Trend
2003-04 2004-05 2005-06 2006-07 2007-08 Total
BSNL (in lakhs)
90.22 630.20 4953.65 1054.17 1678.00 8406.24
Reliance (in Lakhs)
- - 173.66 3869.49 2906.76 6949.91
Total (in lakhs)
90.22 630.20 5127.31 4923.66 4584.76 15356.15
Table 9
USO Funds Distribution-USP wise Trend
90.22630.2
4953.65
1054.17
1678
173.66
3869.49
2906.76
90.22630.2
5127.31 4923.664584.76
0
1000
2000
3000
4000
5000
6000
2003-04 2004-05 2005-06 2006-07 2007-08
Am
ount
(in
Lak
hs)
BSNLRelianceTotal
Figure 7
20
USO Funds- USPwise Share
55%
45% BSNLReliance
USO Funds- USP wise Share in RDEL
39%
61%
BSNLReliance
Figure 8 Figure 9
USO Funds- Activity wise Share
23%
4%
73%
VPT
RCP
RDEL
Figure 10
• USO Claims Settlements- An Activity wise Perspective
2003-04 2004-05 2005-06 2006-07 2007-08 Total
VPT (in lakhs)
90.22 630.20 1221.68 485.49 1170.93 3598.52
RCP (in lakhs)
- - 415.96 86.59 124.66 627.21
RDEL (in lakhs)
- - 3489.67 4351.58 3289.17 11130.42
Total (in lakhs)
90.22 630.20 5127.31 4923.66 4584.76 15356.15
Table 10
•
USO Funding Break-up In overall terms, BSNL has larger share but in the case of RDELs, Reliance scores over BSNL. This is partly attributable to 18 SDCAs assigned to Reliance as against 6 SDCAs assigned to BSNL under RDEL subsidy scheme. As far as activity wise share is concerned, VPTs take the largest share as compared to RCPs and RDEls
21
• Outlays Vs Outcomes – RDELs Case
The numbers of RDELs provided are not commensurate with the subsidies disbursed. Table 11 summarizes a historical picture in this regard. Even the introduction of a kind of duopolistic model had not generated big numbers in roll out. The average subsidy per line works out to Rs 5144approximately.
2002-2005 2005-06 2006-07 2007-08 Total
USP Claims (in Cr)
No.of RDELs
Claims (in Cr)
No.of RDELs
Claims (in Cr)
No.of RDELs
Claims (in Cr)
No.of RDELs
Claims (in Cr)
No.ofRDELs
RCL - 2.76 4611 66.99 110448 12.53 58382 82.28 173441
BSNL 31.59 50334 5.53 7624 5.81 7895 1.21 6477 44.14 72330
Total 31.59 50334 8.29 12235 72.80 118343 13.74 64859 126.42 245771
Average subsidy per line:Rs.5144
Table 11
Outlays Vs Outcomes
0200000400000600000800000
Claims(in000s)
RDELs-No
Claims(in000s)
RDELs-No
Y 2006-07 Y2007-08
RelianceBSNLTotal
Figure 11
In the provisioning of individual rural house hold DEL. The higher spend is not commensurate with the number of RDELs. This was the comment of TRAI also in its paper on rural telecom study. This has paved way for the mobile infrastructure scheme under USO funding. However, when the extension was given for the RHDEL agreement during 2007-08, Front Loaded subsidy per DEL has been drastically scaled down to Rs1627 from the previous level/range of Rs 6123- Rs 7225.
22
• Mobile Infrastructure - Some Facts
A flagship programme under USO policy is the mobile infrastructure to be provided in the four clusters identified in Tamil Nadu. The scheme has rightly recognized mobile technology as a key driver to deepen the telecom network in rural areas. This has been further supported by the sharing of infrastructure cost and participation of three USPs in service provisioning. This scheme has already been signed and the progress of the scheme is under various stages. CCAs are vested with the responsibility of monitoring the progress of the works at various stages and the operationalisation of the scheme in complete terms so that subsidies can be disbursed after completion. Table 12 gives the details of the scheme in a nutshell.
Cluster IP Capex Rate (in Rs) USPs Opex Rate (in Rs)
67 Kancheepuram BSNL 70,499 Aircel BSNL Vodafone
-125 -125 -125
68 Coimbatore BSNL 70,499 BSNL Aircel Reliance
-124 -124 -124
69 Madurai BSNL 71,627 Vodafone Reliance Aircel
-122 -122 -122
70 Ariyalur BSNL 71,634 Reliance Vodafone BSNL
-125 -125 -125
Table 12
In all the clusters, BSNL is the Infrastructure Provider. Aircel, Reliance, Vodafone and BSNL are the USPs. The scheme would be spanning over 27 districts. The number of towers proposed is 328 covering 7430 villages. The number of households covered would be 30,84,444 and the total population covered 1, 32, 86,773. The status of the progress as at the end of March 2008 is shown in the Table 13.
23
Category No.of Sites
(Target)
Land Acquired
FoundationReady
Towererected
Power connection
Engine alternator Commissioned
Clear 251 213 116 22 10 10 10
Relocation 67 Nil NIL NIL
Dropped 44 Nil NIL NIL
Addition 1 Nil NIL NIL
Total 328(net) 253 116 22 10 10 10
Table 13
• USO Inspections
Table 14 shows the number of inspections conducted. Formal reports in this regard are submitted to the CCA and a summary of findings is also communicated to the USO Administrator at regular intervals.
Year No.of inspections
2006-07 16
2007-08 18
Table 14
24
USO Service Delivery Optimisation – A Short Theoretical Framework
The three fundamental attributes of USO policy are: • Accessibility • Availability • Affordability The revenue frontier curve of VPT/RDEL moves up when all the above service attributes are delivered to the customers in the rural areas. This can be visualized as shown in the Figure 12 below.
Figure 12
As can be seen from the Figure 12, the VPT/RDEL customer moves up on the revenue/value frontier curve at the given tariff and given consumption level, the usage being maximized by the combined delivery of all 3 A’s. In fact, the VPT/RDEL customer moves from equilibrium point E on AA to D on CC when 3A’s are made available incentivising budget spend further from RR to TT. In fact, when all these three service attributes are delivered, his willingness to pay would be higher than the price being charged at the delivery level when any of these attributes are missing.
AA = Accessibility BB = Accessibility+ Availability CC = Accessibility + Availability + Affordability
VPT/RDEL revenue frontier
Tar
iff (P
)
Usage (Q)
R
R
A
A
B C
B
C
E
D
T
T
25
VPT Vicious Cycle – A Conceptual Framework
Service Provider Failure
Technicals
- Faults
Non-technicals - Billing
Delivery Channel Failure
Billing - non-
payment
Shrink in Demand
Shrink in Supply
Service Provider Failure
Delivery Channel Failure
Less Demand
Less Supply
Less Supply Less
Demand
Tariffs High @
No CRM
No CRM
Limited Access
Lack of Role
Clarity
Imple-mentation
Supply Side
Demand side
Imple-mentation
Supply Side
Demandside
Access
Limited
Figure 13
The existing VPT scheme, at least in matured rural telecom markets as in Tamil Nadu, seem to have been in mired in a vicious circle, both from the supply side and demand side. This is mainly due to the existing business model which is not in alignment with the village community requirements such as long distance calling. More over, the DNP cases are larger in number. Many VPTs are also burdened with outstandings without being disconnected. A viable solution could be CCB type VPT with STD/95 facilty on pre- paid mode. @ The earlier VPT tariff was just 0.50 paise per call unit of 180 seconds. Now the tariff is at the rate of Re.1 per call unit for lesser pulse rate of 90/60 seconds pulse for the calls made to wireline / WLL (F) network or cellular network as the case may be.
26
Box 3
Rural Telecom Studies
CCAtn has conducted 7 rural telecom studies so far and the first study on
Andaman & Nicobar Telecom Circle was selected for presentation at IIM(B) All
India Conference on Public Policy Implementation.
• VPT working in Andaman & Nicobar Telecom Circle-A case study in public
policy implementation
• Telecom Interventions and impact on Producer and Consumer Surpluses-A
Tale of Two Remote Villages
• Rural DELs Working in Yelagiri Hills-A Case Study in USO
• USO Scheme of Rural DELs and Service Delivery Models – A Case Study of
Reliance Vs BSNL in Tamil Nadu Telecom Circle
• Revitalising VPT scheme- A VPT Franchisees Meet
• Checking of Reliance RDEL Claims- A Ground Level Study
• Performance of MARR Replaced VPTS in Tamil Nadu Telecom Circle- A
case of Replacement without Improvement.
A VPT meet was held in Harur SDCA of Dharmapuri SSA on 27.09.2007 VPT custodians from 40 villages attended the meet. The meet focused on the issues of the existing VPT model and the need to revamp the existing system. A study paper was prepared on the basis of the inputs from the VPT meet and submitted to the DOT/USO Cell.
27
• VPT Checks – Snapshots
VPT in a tea shop on the High ways – Brewing Tea and
Talk as well
A VPT in the tailor shop - tailored to the village communication
requirements
A VPT located in a Mess - But working, not in a mess
28
• RDEL Checks - Snapshots
A timeless face smiling over
seamless connectivity
To touch the people,
touching sky
A local hut but connected
globally
29
Revenue Management
Revenue Components and Percentages
Revenue Trend
Revenue Assurance
Licence Fee collected from Internet Service Providers (ISPs)
Service Provider wise Collection
Rev
enue
Man
agem
ent
Collecting and accounting
>Rs.1000 Cr
30
• Revenue components and percentages
CCA circles are vested with the responsibility of collecting license fee and spectrum charges from the various service providers granted license in this regard. The details in this regard are presented in the Table 15. In fact license fee and spectrum charges constitute two critical components of the revenue management of the CCA circles. License fee is collected as a percentage of AGR as detailed in the Table 15. Earlier spectrum Charges were collected as a certain percentage of AGR depending upon the technology – GSM or CDMA - and on the basis of the spectrum allotted. In the case of CCAtn the percentages prescribed were 2 % in the case of CDMA operators and 3-4 % in the case of GSM operators. In addition, a certain % was collected for microwave back up.
S. No. Operator Category of
license Service area Percentage of license fee
1. Aircel Limited Cellular Tamilnadu 08%
2. Aircel Cellular Limited Cellular Chennai Metro 10%
3. Bharti Televentures Limited UASL Tamil Nadu 10%
4. Bharti Televentures Limited UASL Chennai Metro 10%
5. BPL Mobile Cellular Limited Cellular Tamil Nadu 08%
6. Vodafone Essar South Limited Cellular Chennai Metro 10%
7. BSNL Tamilnadu Circle Cellular Tamil Nadu 10%
8. BSNL Chennai Telephones Cellular Chennai Metro 10%
9. BSNL Tamilnadu Circle Basic Tamil Nadu 10%
10. BSNL Chennai Telephones Basic Chennai Metro 10%
11. Reliance Infocomm Limited UASL Tamil Nadu 10%
12. Reliance Infocomm Limited UASL Chennai Metro 10%
13. Tata Teleservices Limited UASL Tamil Nadu 10%
14. Tata Teleservices Limited UASL Chennai Metro 10%
Table 15
Revenue Management
31
• Revenue Trend
Revenue graph in the case of CCAtn has been showing an impressive and consistent increase over the years. It is indeed a milestone that the total revenue collection from license fee and spectrum has crossed Rs.1000 Cr. The Table 16 gives the details in this regard.
Item Y2005-06 Y2006-07 Y2007-08
License Fee (in Cr) 662.42 690.64 848.20 Spectrum (in Cr) 95.92 163.05 280.98 Total (in Cr) 758.34 853.69 1129.18
Table 16
Revenue Trend
0500
1000150020002500
2005-06 2006-07 2007-08
Am
ount
(in
Cr)
TotalSpectrum License fee
Revenue Break-up-2007-08
75%
25%
License fee Spectrum
Figure 14 Figure 15
Table 17 would give further insight in to revenue profile by giving the component wise revenue details
Revenue Breakup – 2007 - 08 Revenue Trend
32
Contribution of Components
0200400600800
10001200
2005-06 2006-07 2007-08
Spectrum GSMSpectrum CDMALicense fee CellularLicense fee Basic
Revenue Components Categories Y2005-06
(in Cr) % to Total
Y2006-07 (in Cr)
% to Total
Y2007-08 (in Cr) % to Total
License fee Basic 405.10 53.42 448.90 52.58 532.18 47.13 Cellular 257.32 33.93 241.74 28.32 316.00 27.98 Total 662.42 690.64 848.18
Spectrum CDMA 17.52 2.32 27.07 3.17 31.70 2.81 GSM 78.40 10.33 135.98 15.93 249.28 22.08 Total 95.92 163.05 280.98
LF+ Spectrum Grand Total 758.34 100 853.69 100 1129.18 100
Table 17
Figure 16 Figure 17
Figure 18
• Revenue Assurance
A key attribute of revenue management is revenue assurance. Whatever should have been should be whatever due and whatever due should be whatever collected. Whatever should have been involves the detailed scrutiny of the various components of AGR
Contribution of Components
0%20%40%60%80%
100%
2005-06 2006-07 2007-08
Spectrum GSMSpectrum CDMALicense fee CellularLicense fee Basic
Revenue Components- Trend
0100200300400500600
2005-06 2006-07 2007-08
Am
ount
(in
Cr)
License feeBasicLicense feeCellularSpectrumCDMASpectrum GSM
Although in absolute terms, all revenue components show increasing trend, in percentage terms, the contribution of license fee Basic to total revenue is declining. On the other hand, collection from GSM spectrum shows sharp growth. License fee Cellular, in terms of contribution to total collection remains almost static for the last two years but the growth is sharper than the license fee Basic during Y2007-08
33
statement as to the admissibility of deductions claimed, non-counting of admissible revenue items for the purpose of AGR. In this regard CCAtn is one among a few circles entrusted with the responsibility of cross checking or validating the pass thru charges paid by the different operators and claimed as deductions in the AGR statements submitted by them. On the basis of the data base made available by the operators, a review report was submitted to the DOT Head Quarters. This exercise can even be a forerunner to the possible decentralization of AGR check at the CCA level in due course. Nevertheless this exercise has been stopped now in the light of the DOT orders No. 1-28/2006/LF dated 2-11-2007.
As a way of improving revenue assurance from licence fee, what is followed is whatever due on the basis of given AGR reconciles with the amount collected. To meet this objective, CCAtn has been working on the following points.
o Keeping track of the quarterly license fee/spectrum charges collected and comparing with the collection of the corresponding of the previous year and as well checking with the collections of the previous quarters of the current financial year for each service provider.
o Reconciling the amount collected with respect to the amount to be collected on the basis of AGRs submitted for the year as a whole.
o Reconciling the AGR for the purpose of license fee with reference to the AGRs submitted for the purpose of spectrum after discounting some of the items like wireline revenue.
Another key feature of the revenue assurance model in CCA circles is maintenance of FBGs (Financial Bank Guarantees) submitted by the service providers. The idea is to buttress any default in license fee payment. CCAtn maintains the FBGs of substantial value. The total value of the FBGs maintained has been steadily increasing over the years.
Year FBG Value (in Cr)
2005-06 100.13
2006-07 135.00
2007-08 336.00
Table 18 Figure 19
FBG Value
100.13
135
336
0 100 200 300 400
2005-06
2006-07
2007-08
Amount (in Cr)
FBG Value
34
• Service Provider wise Collection
The currency and validity of the FBGs are being regularly reviewed and monitored. Wherever additional value of FBGs is justified on the basis of AGR5 trend, the additional amount is collected by obtaining upgraded FBG or by separate FBG for additional value. As at the close of 2007-08, the validity of the FBGs maintained is current.
• Licence Fee collected from Internet Service Provider (ISPs)
With the decentralistion of license fee collection from the ISPs at CCA level, a beginning has been made to collect license fee from the ISPs. The picture in this regard is shown in the Table 19.
Year Amount (in Cr)
2006-07 Nil
2007-08 1.23
Table 19
Figure 20 5 AGR means Adjusted Gross Revenue. AGR = Gross revenue-deductions. Gross revenue for each of
the license is defined. Generally, it shall include operational revenue and other revenue items such as interconnection charges, roaming charges, revenue from permissible sharing of infrastructure, sale proceeds of handsets, installation charges, late fees, revenue from value added services etc. As far as deductions are concerned, the items to be excluded from the Gross revenue, by and large, are : Pass thru charges, roaming revenues passed on to other service providers, service tax and sales tax paid.
Service Provider wise Collection
15%10%
32%8%
31%4% Aircel
VodafoneBSNL Reliance Air TelTata
`
35
Pension Management
Settlement of Pension Cases
Pension Vouching
Pension Contribution
Pension Adalats
Pensioner Friendly Measures – A Summary
Pens
ion
Man
agem
ent
A slew of pensioner
friendly measures
36
Pension Management
Pension management in CCAtn has the following characteristics.
o Settlement of pension cases - super annuation, voluntary retirement, compulsorily retired, death, etc.
o Pension vouching - both post offices and banks.
o Collecting pension and LS contribution from the BSNL.
o Settlement of pensioners’ grievances - Pension adalats, other pensioner friendly measures.
• Settlement of Pension Cases
The total numbers of pensioners at the close of Y2007-08 are 19846. CCAtn is vested with the responsibility of settling pension cases of those who retired from DOT as well as those absorbed in BSNL and retired from BSNL. CCAtn also authorizes family pension cases. CCAtn has a sustained distinction of settling all superannuation cases on the first working day following the month of retirement. In respect of pension cases relating to death, there is some lag in forwarding the necessary information by the BSNL and to the extent of lag, settlement of pension cases also gets deferred. PPOs are issued by the pension section of CCAtn. Similarly, amounts due to the pensioners on account of RG, DG, commutation and GPF are settled in time and the outstation payments are disbursed through DD. Leave encashment for the absorbed employees is settled by the BSNL itself. The number of pensioners and the monthly pension amounts disbursed are exhibited in the Table 20.
Y2005-06
(Monthly Average)Y2006-07
(Monthly Average) Y2007-08
(Monthly Average) Item Post offices Banks Post offices Banks Post Offices Banks
Numbers 12298 4529 13115 5942 13064 6782 6Amount(Rs in Cr) 5.25 2.25 5.53 2.57 5.68 3.98
Table 20
6 Here, amount include monthly pension payments made through banks debited in CCA accounts and
those through post offices, the account of which is not reflected in CCA accounts.
37
Monthly Pension Disbursements
13115 5.53 13064 5.68
5942 2.57 6782 3.98
0%10%20%30%40%50%60%70%80%90%
100%N
o of
pens
ione
rsA
mou
nt(in
Cr)
No
ofpe
nsio
ners
Am
ount
(in
Cr)
Y2006-07 Y2007-08
BanksPost offices
Figure 21 Figure 22
A historical data of number of pension cases received during a year and the amounts disbursed as pension payments are shown in the Table 21.
Item Y2004-05 Y2005-06 Y2006-07 Y2007-08
Pension cases-Numbers 1333 1307 1588 14837 8Pensionary disbursements (Rs in Cr) 64.73 72.63 80.68 78.09
Table 21
• Pension Vouching
CCAtn has been receiving the vouchers of monthly pension disbursements made at various branches and post offices as the case may be from RBI and SBI in the case of the
7 At the end of March 2008, the number of superannuation pension not settled were 11 and all these
cases were pending due to court/disciplinary proceedings. 8 Here pensionary amounts include Commutation, DCRG, Pension disbursements through banks as
booked in the accounts.
Despite the late receipt of the cases , all super annuation cases are settled in time and the disbursements made on the first working day of the month following the month of retirement
Pension Cases-Numbers and Amounts
1333
1307
1588
1483
64.73
72.63
80.68
78.09
0 500 1000 1500 2000
Y2004-05
Y2005-06
Y2006-07
Y2007-08
Amount (in Cr)No of Cases
38
banks and from HPOs in the case of the post offices. The vouchers received are checked with reference to the pension payments authorized and the discrepancies in this regard are noted down. Any excess payments noticed are recovered from the banks and post offices as the case may be. Some practical issues have been dogging the effective check of pension vouching.
o Non-receipt of all the vouchers in one lot, in time
o Non-receipt of transfer details
o Non-receipt of details in electronic format
o Partial computerization or no computerization of pension vouching.
o Inadequate man power to handle the large volume of vouchers
With the result, 100% monthly vouching becomes difficult. What is attempted is a percentage check of vouching in some cycles in a year. In the case of banks, considering the large number of excess payment cases originating from their side, a 100% bank vouching is being attempted. Here also, the debits are received as and when they are raised by the bank branches and as such a fool-proof way of checking all the vouchers every month still remains to be a distant reality. The volume and the excess amounts noticed in pension vouching are captured in the Table 22.
Item Y2005-06 Y2006-07 Y2007-08
Pension Vouchers-No. 230630 285855 320702
Excess payment detected (in Lakhs) 14.22 33 24
Excess payment recovered (in Lakhs) 12.41 19.25 19.52
Table 22
39
0
5
10
15
20
25
30
35
Y2005-06 Y2006-07 Y2007-08
(in L
akhs
)Vouchers No.
ExcesspaymentsAmountsreceovered
Figure 23
• Pension Contribution
CCA Circle collects Pension Contribution (PC) from the BSNL employees both absorbed and those who are still on deemed deputation / whose option exercise is not yet complete. Leave salary contribution is collected from the Group A officers whose option exercise is still pending. The key issues of this important functional area are the following.
o Reconciling the numbers and the amounts received from the BSNL with respect to the schedules received from the BSNL.
o Independent verification with reference to the BSNL HR data base is not yet actualized.
o Transfer-in and transfer-out cases are not received in complete terms.
Table 23 illustrates the amounts received by way of pension contribution from various BSNL circles over the years.
100% pension vouching becomes difficult. One systemic solution can be introduction of pension payments through ECS mode by the CCA office. This will dispense with the vouching of voluminous vouchers on post facto basis
40
Year BSNL employees Numbers
PC and LS Amount (in Cr)
Y2005-06 42,677 75.25
Y2006-07 38,673 72.55
Y2007-08 36,659 71.11
Table 23 Figure 24
• Pension Adalats
CCAtn has a distinctive tradition of conducting Pension Adalats right from its inception. An important development is that the pension adalats are conducted twice a year from 2006-07 onwards at different places in Tamil Nadu to reach out to the pensioners. The details of Pension Adalats conducted so far are:
• First Pension Adalat held on 12th March 2002
• Second Pension Adalat held on 10th March 2003
• Third Pension Adalat held on 26th March 2004
• Fourth Pension Adalat held on 23rd March 2005
• Fifth Pension Adalat held on 3rd March 2006
• Sixth Pension Adalat held on 3rd November 2006
• Seventh Pension Adalat held on 5th April 2007
• Eighth Pension Adalat held on 12th October, 2007
• Ninth Pension Adalat held on 12th March, 2008
The general feed back from the pension adalats presents the following problem areas:
• The delayed issue of IDA relief orders
• Delay in obtaining the IDA arrears from the banks
• Non-counting of extra increment for pension purpose
• Non-settlement of BSNL medical claims
• Delay in settlement of pension cases relating to death cases
• Cases pending on account of non-issue of presidential orders in cases of delayed options
Pension Contribution
42.677
38.673
36.659
75.25
72.55
71.11
0 20 40 60 80
Y 2005-06
Y2006-07
Y2007-08 PC & LS (in Cr)
BSNL employees-No(in000s)
41
• Short payment of pension/Relief by banks
• Non revision of of pension due to upgradation of scale of pay
• Non effecting of IDA revision by PDA.
• Nonsettlement of Leave encashment/GPF/Insurance etc.
• Stepping up of pay
• Non-counting of an extra increment in BCR - Grade IV for pension fixation
• Pay fixed on a notional basis to be counted for pension
• Drop in the pension due to the average emoluments being partly in CDA and partly in IDA
• Reauthorization of family pension
Many of the issues relate to BSNL but still efforts are taken to settle them in co-ordination with the BSNL. Some issues are systemic in nature requiring decisions /clarifications from DOT/BSNL. All other cases, which are solely within the purview of CCAtn, such as revision of pension, pension authorization in respect of death cases, etc., were settled on the spot. The individual grievances aired at Pension Adalats were resolved to the satisfaction of the pensioners. It is significant to note that many Pensioner Associations have been taking active part in the deliberations in the Pension Adalats. BSNL representatives are also present in the meetings. In a way, Pension Adalats in CCAtn have emerged out as one stop/ a single forum for airing and settling their grievances that was not hither to available to them.
Table 24 would give a snapshot view of the cases discussed and settled in the recent pension adalats held at different places.
Pension Adalat at Chennai (5th April
2007)
Madurai (12th October
2007)
Coimbatore (12th March
2008) Cases pending at BSNL 10 30 14 Cases pending at CCA office9 04 04 03 Pensioner association cases given on the spot
05 17 -
Cases settled in the adalat 12 30 15 Total cases received 21 64 32
Table 24
9 Pending for want of clarification from DOT
42
Box 4
Doubly Caring Always
Pensioner Friendly Measures - A Summary
• Launching of CCA website ccatn.gov.in. The pensioner friendly features are
stated in the website section of this report.
• Opening of two toll free numbers for the pensioners to contact
• Regular conduct of pension adalats. The frequency has now been increased to
twice in a year instead of being only once as hitherto.
• Pensioners of BSNL Circles previously had to contact four different units of CCA
for any of their issues/queries. These four units have now been unified and
amalgamated as a single pension hub in one location that is convenient to the
pensioners to contact.
• Participating in the pensioner association conferences and maintaining pensioner
relationship management.
• To sensitize the pensioners, the proviso of RTI act have been published in our
website cccatn.gov.in
• Pension adalats at different cities in the Circle to reach out to them were
implemented and two adalats were held at Madurai & Coimbatore.
• Sending SMS to the pensioners over mobile regarding the issue of PPOs were
materialized.
• Conducting post-service counseling courses for the retired officials/officers of
BSNL.
A
CC
43
Cash Flows Management
Net Cash Inflows
Cash Inflows
Cash Outflows
Cash Flows Management – A Framework.
Cas
h Fl
ow M
anag
emen
t
Profit is not real; Cash is real.
Net cash flows >Rs 1000 Cr
44
• Net Cash Inflows
There has been steady increase in net cash flows in CCAtn over the years as can be seen from the Table 25. It is indeed a significant milestone that the net cash flows has surpassed Rs 1000 Cr during 2007-08. Cash flows have also registered an impressive growth rate of 31.91% during Y2007-08 as compared to 8.37% during Y2006-07.
Items Y2005-06 (in Cr)
Y2006-07 (in Cr)
Y2007-08 (in Cr)
Cash Inflows
Dues from BSNL 136.28 106.50 95.87
License Fee 758.33 853.69 1129.18
Total 894.61 960.19 1225.05
Cash Outflows
Retirement Benefits 53.78 1059.25 1156.21
OPEX of the office 5.92 2.49 2.52
USO subsidy 51.11 48.97 45.78
Total 110.81 110.71 104.51
Net Cash Inflows 783.80 849.48 1120.54
Increase (%) 8.37 31.91
Table 25
10 COF=Budget Figure-Journal adjustments= Rs 94.78 Cr-Rs35.53 Cr=Rs 59.25 Cr 11 COF=Budget figure=Rs102.57Cr-Rs46.36=Rs56.21Cr
Cash Flows Management
45
Net Cash Inflows consistently increase over the years
Cash Flows
894.61960.19
1225.05
110.81 110.71 104.51
783.8849.48
1120.54
0
200
400
600
800
1000
1200
1400
Y2005-06
Y2006-07
Y2007-08
Amount(in Cr)
Cash inflowsCash outflowsNet cash inflows
Figure 25
• Cash Inflows
The cash inflows mainly comprise two components- dues from BSNL on account of pension contribution, GPF net credits and recoveries of loans and advances. Besides, the significant part of cash inflows stem from the collection of license fee and spectrum charges. The relative contributions are shown in the pie chart given below.
• Cash Outflows
The cash outflows can be mainly accounted under three categories - USO subsidy, retirement benefits and opex of the CCA circle.
46
758.33853.69
1129.18
136.28 106.5 95.87
894.61960.19
1225.05
0
200
400
600
800
1000
1200
1400
Y2005-06 Y2006-07 Y2007-08
(in L
akhs
)
License fee &spectrumDues from BSNL
Total
Figure 26
53.78
59.25
56.21
5.92
2.49
2.52
110.81
110.71
104.51
0 20 40 60 80 100 120
Y2005-06
Y2006-07
Y2007-08
(in Lakhs)
TotalUSO subsidyOpexPension
Figure 27
Cash outflows
marginally decreasing
Cash inflows steeply
increasing
47
Cash Flows Management-A Framework
Figure 28
GPF advances & withdrawals
BSNL
DOT
USO
Administrator
DOT
Service
Providers
USO service
providers
BSNL/ DOT
Pensione
CCA units
CCA
Spectrum and license fee
Spectrum and license fee
USO fund
USO fund
Pension Contribution
GPF credits & Loans & advances
Budget allotment
Pension
t
OPEX
CIFs
COFs
GPF advances &withdrawals
Pension Contribution
GPF credits & Loans & advances
48
Budgeting
Budgeting
Bud
getin
g
Pensionary spend remains the largest
slice of the cake
49
The CCA is responsible for monitoring of budget and rendering of monthly accounts for onward submission to CCA, settlement of all residual accounts and claims with BSNL. The CCA is also responsible for budgeting and accounts functions of the 12WMO and 13IWMS at Chennai.
Y2006-07 (in Cr) Y2007-08 (in Cr) Head of Account
Allotment Expenditure Allotment Expenditure
3451-OPEX 2.52 2.49 2.78 2.52
2071-Pension 95.17 94.78 105.56 102.68
Total 97.69 97.27 108.34 105.20
Table 26
Figure 29
12 WMO: Wireless Monitoring Organisation 13 IWMS: International Wireless Monitoring Station
Budgeting
Annual spend is within
the budget allotment. Of
the total expenditure,
pension disbursement
account for as high as
97.5% and the OPEX of
CCA office accounts for
the balance
Budget Management
020406080
100120
Allo
tmen
t
Expe
nditu
re
Allo
tmen
t
Expe
nditu
re
Y2006-07 Y2007-08
Am
ount
(in C
r)
3451-OPEX2071-PensionTotal
50
Communication
Accounting
Communication Accounting – Key Features
Drawings & Remittances Chart
Maintenance of Broadsheet – Status
Some Issues in Broadsheet Maintenance
Com
mun
icat
ion
Acc
ount
ing
Computerisation, using PAO 2000 Package, is in the
anvil
51
Communication Accounting
• Communication Accounting - Key Features
The key points of this functional area are:
Bank reconciliation
Reconciliation between the License fee and spectrum charges collected and the accounts figures
Pursuit of unlinked items
Compilation of accounts under various heads
Confirmation of RBI balances
Review of balances
Pay bill accounting
Accounting of dues collected from the BSNL and reconciliation thereof
Maintenance of Various accounting registers
Administrative Inspection Report for Y2007-08 gives the working status of CCAtn under
these items. The details can be had from our website ccatn.gov.in. A theoretical
framework of remittance and drawings system existing in CCA circle is shown in the Figures 30 and 31.
52
Figure 30
Drawings
• Issue of Cheque/CashDrawal
• (Reflected in Cash Book) • Salary Cheque drawal For
office cash • Pension/Retirement
Benefits • Purchases/Services. • Transfer of GPF balance to
other circles Acceptance ofnet Debit From othercircles (in respect oftransfer in officials)
Scrolls Received from RBI,Chennai (as and when the transaction takes place)
Datewise Monthly Statement(after the close of the monthfrom RBI, Chennai)
Pension Payment through
Banks (Incorporation through J.S.)
City for all PSBs through RBI
Outside city for all PSBs though SBI of all PSBs in each place
Scrolls received from RBI, Chennai (as and when RBI settles the
claim of Banks)
Date wise monthly statement (after the close of the month from RBI, Chennai)
Date wise monthly Statement from
SBI/GAD/Mumbai (after the close of the
month)
Put through Figure from RBI, Nagpur,Statement (Taken to RBI Deposits by J.S.)
Booked in Drawings from Bank
Scrolls Received from respective Banks through SBI Co-
ordinating for of the respective Place (as and
when the local SBI settles the debits to the
respective pension paying PS Bank.
Monthly settlement Statement from
SBI/GAD Mumbai. (After the close of the
month and while reporting the total transaction to RBI
Nagpur).
53
Figure 31
• Deposit of DDS/Cheques (Reflected inCash Book)
• Cash Credits/Refund from staff • Cheque/DD from BSNL/Monthly Settlement • Cheque/DD from Telecom Operators • Towards LF/WPC/Royalty etc. • Cheque/DD from Banks-Recovery of
O/P Cheque/DD from DedicatedVSAT/OPT/Ratio Link Licencees CashCredits for payment of LicenceFee/Royalty Cheque from other circlestransferred of GPF Balance.
• Cheque from other circles in settlementof Debit balance of transfer out officialstransferred by us.
Put through figure from RBI, Nagpur, Statement (taken to RBI Deposits by J.S.)
Scrolls Received from RBI, Chennai (as and when the transaction takes place)
Booked in Remittance to
Bank
Pension recovery credit scrolls through Bank
(incorporated through J.S.
Date wise Monthly Statement (after the close of the month from RBI,
Chennai)
City –for all PSBsthrough RBI
Scrolls Received From RBI (as and
when RBI settles the claims of PS Banks in
city)
Datewise monthly Statement (after the close of the month from RBI, Chennai
Outside city for all PSBs through SBI of respective
place
Scrolls received from respective banks through SBI Co-coordinating Branch of the respective place (as and when the local SBI settles the debits to the respective pension paying PS Bank)
Date wise monthly
Statement from SBI/GAD/Mumbai (after the close of the month)
Monthly settlement
Statement from SBI/GAD Mumbai
(After the close of the month and while reporting the total
transaction to RBI/Nagpur
Remittances
54
Box 5
Box 6
• Broad Sheet
The mainstream accounting apart, an important subsidiary accounting relates to broad sheets. Broad sheets are basically maintained for the accounts which are closing to the balance such as GPF, loans and advances. Basically, broad sheet exercise becomes necessary from two perspectives.
o Operational - Using broad sheet data, for example, in the case of GPF the minus balance cases are independently verified and disallowed for debit settlement wherever minus balance cases are found. Broad sheets are of much help in GPF final settlement at the time of retirement for independent checking at CCA level.
o Accounting - Using broad sheet, the balances at the end of the year are struck and tallied with the individual ledger accounting. Such reconciliation is helpful in allowing correct interest, for instance, at a level vouchsafed by the broad sheet balances. Incidentally, these balances would be factored in at the DOT/ centralised level to display the liabilities owed by the Government to the stakeholders.
• Some Issues in Broad Sheet Maintenance • The balances transferred from BSNL as on 1-10-2000 are not reconciled
balances. • No doubt the schedules received are compared with the amounts received and
it is ensured that there is no short collection from BSNL. But the point at issue is that to construct the broad sheet independently at the CCA end, exception transactions like transfer-in and transfer-out cases should be communicated to the CCA circle. This is not generally forthcoming.
• In GPF case, many minus balance cases are also noticed. This is also due to either non-accounting or delayed accounting of credits relating to transfer cases. CCA does not have control over such transactions.
55
• Maintenance of Broad Sheet – Status
LSPC GPF Loans and Advances Units
Postings Reconciliation Postings Reconciliation Postings Reconciliation CGEGIS
Tamil Nadu Circle
Completed up to Nov. 07
Completed up to Nov. 07
Completed up to Mar. 08
Reconciliation of schedules with payments completed up to Mar. 08. Reconciliation of closing balance of each individual has been taken up and is in progress.
Completed up to Mar. 08.
Reconciliation of schedules with payments completed up to March 2008. Reconciliation of closing balance of each individual has been taken up and is in progress.
Mar. 08
Chennai Telephone District
Completed up to Nov. 07
Reconciliation of schedules with payments completed up to Nov. 2007.
Completed up to Mar. 08
Reconciliation of schedules with payments completed up to March 2008. Reconciliation of closing balance of each individual has been taken up and is in progress.
Completed up to Mar. 08
Reconciliation of schedules with payments completed up to March 2008. Reconciliation of closing balance of each individual has been taken up and is in progress.
Mar. 08
Southern Telecom Region Maintenance.
Completed up to Nov.2007 for prior years, soft copies to be received.
Reconciliation of schedules with payments completed up to Nov. 2007.
Completed up to Mar. 08
Reconciliation of schedules with payments completed up to March 2008. Reconciliation of closing balance of each individual has been taken up and is in progress.
Completed up to Mar. 08
Reconciliation of schedules with payments completed up to Mar. 2008. Reconciliation of closing balance of each individual has been taken up and is in progress.
Mar. 08
Southern Telecom Project
Completed up to Nov.07
Reconciliation completed up to Nov.07.
Completed up to Mar. 08
Reconciliation completed up to Mar. 2008. Discrepancies have been taken up with BSNL.
Completed up to Mar. 08
Reconciliation of schedules with payments completed up to March 2008. Reconciliation of closing balance of each individual has been taken up and is in progress.
Ma. 08
Table 27
56
Website – ccatn.gov.in
Website - ccatn.gov.in
Website - Special features
Website - Home Page
A window to the stakeholders
Web
site
- c
catin
.gov
.in
57
With a view to ensuring a better information outreach on the functions/ activities of this office to those who are covered there under, viz. Telecom Service Providers, DOT/BSNL serving & retired staff etc, CCA Tamil Nadu Circle has launched its website under the domain name ccatn.gov.in.
The contents of the website have been designed with a special focus on the specific information requirements of the clientele, while equally focusing on the role of the CCA Unit as the interface between DOT / Govt. of India and the different Stakeholders.
The contents on the Profile, Vision, Mission and the Team CCAtn throw light on the origin, the objectives, the coverage & scope, Vision, the Mission and the Team behind the website construction – Team CCAtn.
Box 7
Website-Special features
• A serving employee can know the tentative retirement benefits.
• A serving employee can know his balances in the GPF.
• A retired employee can know his current rate of pension and the dearness relief
thereon.
• Checklists for DDOs / retiring staff / family of the deceased for ensuring correct
& timely submission of various prescribed forms for seeking the sanction &
disbursement of benefits under different rules in force.
• Provision to download all the required forms prescribed in the Pension Rules.
• Capturing of feedback from the viewers is also provided, for furthering the
cause of better communication.
• VPT data base gives he details of VPTs district wise.
• Current mobile infrastructure status can be known.
• Articles under different topics can be read on the click of Knowledge Base.
Website – ccatn.gov.in
58
In addition, the site displays information regarding the list of retired officials to whom
PPOs have been issued, the list of retired officials to whom the cheques have been
dispatched every month. Similarly the list of officials due for retirement is also
displayed. The site briefly dwells on the USO Fund, tariffs and a knowledge base
showcasing articles, consultation papers, recommendations etc. on some of the important
issues in the Telecommunications. It also displays the VPT data base which is of much
use to the general public. In addition, to render transparency to the entire process of
mobile infrastructure scheme funded by USOF, the data base regarding the status of
infrastructure, the sites where the USPs are working on etc are uploaded in the site.
The site also displays synopsis on important events like visits by dignitaries, conduct &
outcome of Pension Adalat, special appeal to any section of the clientele etc. Most
importantly the site has been updated with the details of RTI act to introduce much
needed transparency in the working of the system.
For the convenience of pensioners and contact over phone, CCAtn have provided two
help lines - 044-28587101 and 044-28587102. E-mail facility can be utilized in the
website at contact us or by e-mail id [email protected]
The contents and the design have been formulated by the O/o CCA, Tamil Nadu Circle,
while the codification has been done by RGMTTC, BSNL, Chennai. The GPF Module
as also the hosting of the site is being done by NIC, Tamil Nadu.
59
Website – Home Page
60
Miscellaneous
Legal
Draft Audit Paras
Mis
cella
neou
s
Handling a good number of legal
cases
61
• Legal
Of late, CCA circles have been handling large number of legal cases. CCAs take up the legal cases where the Secretary, DOT is one of the respondents, on behalf of the DoT Head quarters, with the Hon’ble CAT and Madras High Court on matters of administration and pensions, on the directions of DOT. The numbers of legal cases handled by CCAtn are 27 and the details in this regard are:
CAT Court Subject
Pending Disposed Pending Disposed Total
Staff 5 1 2 1 9
Pension 3 1 7 2 13
Others - - 5 - 5
Total 8 2 14 3 27
Table 28
• Draft Audit Paras
The status of Draft audit paras is shown in the Table 29.
Opening Balance As On 01.04.07
Paras raised during the
year
Paras Settled During the
Year
Closing Balance As on
31.03.2008
Part-II A paras 2 1 Nil 3
Part-II B paras 11 1 - 12
Table 29
Miscellaneous
62
Administrative
Inspection Y2007-08
Administrative Inspection Y2007-08
Adm
inis
trat
ive
Insp
ectio
n Y
2007
-08
Findings of Internal Review
63
The Administrative Inspection of Office of the Controller of Communication Accounts, Chennai was conducted during May/June, 2008. The following were the conclusions arrived at:
The new Office accommodation has been inaugurated by the Member (Finance) on 22-6-2007 for the Office Principal CCA in the R.K.Nagar Telephone Exchange premises.
Consequent to the inauguration of new office premises, the work of the CCA unit has been made activity wise instead of BSNL unitwise.
There has been a heavy turn over of human resources during the year. This is mainly due to the relief of several SAs/JAs/JCAOs/AOs. Consequent to this, DPCs were held to fill up the resultant vacancies in the cadre of JAs/SAs/JCAOs/AOs.
The financial control over budget allotment has been exercised effectively, leaving no remarkable savings/excess during the year.
Review of Balances’ continues to be a problem since opening balance as on 1-10-2000 and 1st April of the following years are not made available to the CCA office by the BSNL units.
Licence Fee/Spectrum Charges collected during the year amounts to Rs.1129.16 crores. There has been an increase of 32.27 % over last year.
The USO subsidy settled during 2007-08 amounts to Rs.45.79 Cr. The functioning of USO wing in the Office of CCA, TN Circle has won the appreciation of Administrator USOF, New Delhi with regard to prompt settlements.
PAO 2000 Package: The DOT Headquarters have entrusted the job of implementing PAO 2000 Package in the Office of CCA, TN Circle. Efforts are taken by this Office to implement Cash Module and Pension Module by nominating a special team. Training requires to be imparted to the staff deployed for the purpose.
Administrative Inspection Y2007-08
64
There has been considerable increase in the number of legal cases handled by the Office of CCA, TN Circle. This has gone up to 27 due to the fact that several cases filed against DOT Headquarters have been required to be attended by CCA, TN Circle to defend the cases on behalf of the DOT Headquarters.
OLIC has been constituted in the Office of CCA for the first time and a Hindi Workshop was conducted on 12-9-2007.
O & M inspection has been conducted by DOT Headquarters during the month of November, 2007 by Deputy Secretary (Administration) and during May, 2008 by Joint Secretary (Administration)
The Inspection for the Office of CCA was conducted by the P & T Audit from 10-12-2007 to 31-1-2008 for 2006-07.
GPF Broadsheet is maintained BSNL circle wise in soft copy in the Office of CCA for all the BSNL Units.
The details in the Website require to be updated effectively for the use of beneficiaries.
Settlement of terminal benefits of BSNL retirees is made on the first working day following the day of retirement. This is inspite of the fact that superannuation cases are forwarded to the CCA unit only during the month of retirement and most of the cases are received only during the third week of the month in which the employee retires.
Service Books/Pension cases from BSNL units are received belatedly, inspite of taking up the matter with heads of the BSNL circles.
There has been considerable delay on the part of BSNL units in forwarding VR/death cases to the CCA office, resulting in avoidable delay in the settlement of these cases.
There is delay of 2/3 months in getting pension payment schedules from the Post Offices. In the case of banks also, the position remains the same. This poses a great problem for reconciliation of pension vouchers.
100% checking of Post Office pension payments are made, while 70-75% checking is made in the case of banks.
65
The main discrepancies noticed in pension voucher audit are incorrect payment of Dearness Relief at CDA rates, continued payment of family pension at enhanced rates instead of restoring with normal family pension; wrong inclusion of non-telecom pensioners in the scrolls etc.
The bank reconciliation has been completed up to March, 2008 in respect of drawings as well as remittances. The majority portion of unlinked items in respect of drawings of Rs.7.57 Cr mainly relate to the month of March, 2008 (Rs.7.30 Cr) which can be cleared without any difficulty. In respect of remittances, the total of unlinked items is Rs.1.68 lakhs only which also can be cleared without any difficulty.
Reconciliation of LSCPC is in arrears due to discrepancies in the schedules received. Mandatory fields like, Designation, Scale of Pay, Date of entry into the Department, Group etc. are not furnished in several cases. This has hampered the reconciliation process.
66
MIS Information Flows
Information Flows – A Framework.
MIS formats
MIS
Info
rmat
ion
Flow
s
Monthly management
meetings being held and decisions
documented
67
• Information Flows - A Frame work
MIS system in CCA circles operate at three levels.
o DOT Head Quarters
o CCA circle
o CCA units and other stakeholders like telecom service providers, ISPs, Pensioners.
A generic information flow system can be perceived as shown in Figure 32.
Figure 32
Information Flows – A Framework
DOT HQ
USO Admn
CCA
CCA units
Pensioners
BSNL Licensees
Others
Accounts/ Cash Flows Issues/
Queries
Schedules/LF/USO
LF/
USO
Legal
Claims
Funds
Accounts/CFs/LF
Budget
Aggregate/ Managerial
Disaggregate/Operational
68
• MIS Formats
In addition to the DOT MIS formats, CCAtn has been following its own review mechanism under the following categories.
o Pension Contribution review
o GPF review
o Loans &advances review
o License fee review – operatorwise & itemwise
o Budget review
o FBGs review
o Legal review
o USO review
o Website review
o Pensioners’ grievances review
o Pension payments review
o Pension vouching review
o Bank reconciliation review
An important aspect of CCAtn working is the review of all these items in the monthly management meetings and documentation of the review results and follow-up thereon.
69
Events
Triple Celebrations
Review of USO Activities
Pension Adalats
Post Retirement Counselling Course
Hindi Workshop
Release of In-house Journal
Eve
nts
A galore of events
70
• Triple celebrations
A high point of last year activities relate to triple celebrations conducted by CCAtn in the month of June, 2007. The celebrations covered:
• New Office Accommodation of O/O The CCA, TN Circle, at R.K.Nagar, Chennai-28
• SMS Service to ascertain GPF Balances by BSNL Employees of T.N.Circle and Chennai Telephones.
• Release of Annual Report Y2006-07.
New office accommodation of O/O The CCA, TN Circle at 7th floor of R.K.Nagar Telephone Exchange Building , Chennai.28 was inaugurated by Ms.Manju Madhavan, Member (Finance), Dept. of Tele-communications, New Delhi.
Release Annual Report Y2006-07 Sri R. Purushothaman, CGM, BSNL, STP made over a copy of the Annual Report to Sri S. Raghavan, CGM, BSNL, STR.
Events
71
• Review of USO Activities
A Review on USO Implementation in
Tamilnadu Circle was conducted on
25.03.08 in Chennai under the
Chairmanship of Shri. Ajay Bhattacharya,
Administrator (USOF) in the Hall of
Inspiration, BSNL, Anna Road Telephone
Exchange. Shri.M.P.Velusamy, Chief
General Manager, BSNL, Chennai
Telephones, Shri.A.S.Egaya, Chief General Manager, BSNL, Tamilnadu Circle,
Shri.G.Alagarsamy, Controller of Communication Accounts, Tamilnadu Circle,
Shri.Somasekhar Ganapathy, Sr.Vice President, Reliance Infocom, Sh.Devaraj,
representative from Aircel and senior officers from BSNL participated in the seminar.
Discussions were held on various issues relating to Village Public Telephones, Rural
Community Phones, RDELS and Mobile Infrastructure.
• Pension Adalats
Pension adalats were held at Madurai and Coimbatore. All individual grievances were
settled to the satisfaction of the pensioners. Some key issues which are basically
systemic were also discussed. The details in this regard can be seen from the section-
Pension Adalats of this Annual Report. A detailed report in this regard is posted in the
CCAtn website ccatn.gov.in.
72
• Post Retirement Counselling Course
05.09.2007 : The first ever Pre-retirement counselling for the BSNL staff and officers of Chennai Telephones due for retirement in the next 3 months was arranged by CCAtn.
• Hindi Work shop
Hindi Workshop was conducted by Shri.Prabhakar, Assistant Director (O.L), BSNL, CGMT, Tamilnadu Circle, on 12-09-07 in the O/O the CCA, TNCircle, and all staff have attended.
• Release of In-house Journal
Another significant occasion for CCAtn in Y2007-08 was the release of first Quarterly In-house Journal of the staff of O/o the CCA, TN Circle “COMMUNICATE” on 03.03.08 by Shri.G.Alagarsamy CCAtn. The first copy of the 1st issue (Feb.29) was received by Ms.Kalaivani, GM, Mobile Services, BSNL.
73
Initiatives
Initiatives
Initi
ativ
es
No initiative is small. A seed contains a tree
74
• New accommodation got ready and the office started functioning from there. The office is also WAP enabled.
• SMS enabled GPF queries made available to BSNL employees.
• Annual report Y2006-07 released.
• Two rural studies conducted and reports submitted
Rural DELs Working in Yelagiri Hills- A Case Study in USO (May 2007)
USO Scheme of Rural DELs-Service Delivery Models- A Case Study of BSNL Vs Tamil Nadu Telecom Circle (July 2007).
• Another rural study on Checking of Reliance RDELs Claims- A Ground Level Study just completed and the report submitted (October 2007).
• A meet of VPT franchisees was conducted at Harur Taluk in Dharmapuri District to get the feed back with a view to submit a report to the USOF Adminstrator for the revamping of the working of the VPT system. Team CCAtn had taken a documentary of the entire proceedings. The report has been submitted to the USO (Administrator).
• A couple of presentations were made – One at ALTTC on USO Implementation at the Ground Level-Some Systemic Observations and another at NATFM, Hyderabad on Revenue Assurance and Receivables Management.
• Number of USO inspections conducted by the Team CCAtn are 18.
• OLIC constituted and the first Hindi work shop conducted. OLIC convened its first meeting on 7th Feb and passed some important resolutions.
• The first ever Post Service Counseling Course for the retiring BSNL employees was organized in co-ordination with Chennai Telephones on regular basis. Second post service counselling course was conducted on 28th and 29th Jan 2008.
• Pension adalat was conducted once in a year until 2006-07 and from 2007-08 this will be conducted twice a year. The first pension adalat was conducted at
Initiatives
75
Chennai on 5.4.2007 and the second was conducted at Madurai on 12.10.2007 and the third was conducted at Coimbatore on 12.03.2008.
• A handout on practical pension issues that every pensioner must know has been prepared both in English and Tamil. This hand out is being given to all retiring employees every month as a regular feature.
• Headed the Committee on MIS working and the report has since been finalized - The report is waiting for formal submission on an occasion.
• To improve the skill set of the officials working in CCA, a formalized training approach has been followed. To start with, a lecture on spectrum issues was organized to the staff to demystify the issues relating to spectrum. We have plans to organize other IT related courses necessary for the computer working in the office.
• A high level review meet on USO implementation was organized with all the USPs. The Administrator USOF made a review of all the activities covered under various USOF schemes.
• An In-house journal CommuniCAte was released in the month of February, 2008.
76
List of Abbreviations
Lis
t of A
bbre
viat
ions
77
AGR : Adjusted Gross Revenue BSNL : Bharat Sanchar Nigam Ltd CCA : Controller of Communication Accounts CRM : Customer Relationship Management CGEGIS : Central Government Employees Group Insurance Scheme DDO : Drawing & Disbursing Officer DOT : Department of Telecommunications FBG : Financial Bank Guarantee FWT : Fixed Wireless Telephone GPF : General Provident Fund HBA : House Building Advance ISP : Internet Service Provider LF : License Fee LL : Land Line LSPC : Leave Salary & Pension Contribution MARR : Multiple Access Radio Relay MIS : Management Information System PCO : Public Call Office RCP : Rural Community Phone RHDEL : Rural Household Direct Exchange Lines RTI : Right to Information Act SDCA : Short Distance Charging Area STD : Subscriber Trunk Dialling TSP : Telecom Service Provider UASL : Universal Access Service License USO : Universal Service Obligation USP : Universal Service Provider VPT : Village Public Telephone WLL : Wireless in Local Loop
r r r r r r
List of Abbreviations
