Post on 09-Jul-2018
transcript
ERFOLGSFAKTOR MITARBEITERVERGLEICH DER INFORMATIONS- UND AUSBILDUNGSSTRATEGIEN BEI IMPLEMENTIERUNGEN VON IOT UND PLM/SLM
Detlef BexkensMaster Learning Architect
2
$1.26BFY 2015 TOTAL REVENUE
COMPUTER AIDED DESIGN (CAD)
PRODUCT LIFECYCLE MANAGEMENT (PLM)
APPLICATION LIFECYCLE MANAGEMENT (ALM)
SERVICE LIFECYCLE MANAGEMENT (SLM)
INTERNET OF THINGS (IOT)
REVENUE BY VERTICAL
Life Sciences
5%
Industrial Products
31%
Federal, Aerospace & Defense
16%
Electronics & High Tech
18%
Automotive
14%
Retail & Consumer
7%
Other
9%
REVENUE BY REGION
Americas
42%
Europe
37%
Asia Pacific
21%
750partners
26,000active customers
FAST FACTS
6,000employees
1,800academic program
universities
3
CREATE MANAGE DELIVER
PTC TECHNICAL AUTHORING SOLUTIONHOW WE DO IT
CAD PTC CREOPLM PTC WINDCHILLALM PTC INTEGRITYSLM PTC SERVIGISTICSSLM PTC ARBORTEXT
Published
Documents
InService
Publishing Engine
Electronic
Content DeliveryOther Content/PLM Systems
Service Parts
Make/Model/SN range
System/sub-system
Options and variants
Information type
Language variants
Service Information Manager
Context-Based Content Management
sBOM and
Parts Catalogs
XML
eBOM
Illustrate
IsoDraw
Editor/Styler
3D Illustration
and Animation
Other Content
2D Illustration
XML Topic
CAD
XML
4
PTC UNIVERSITY
100 TRAINING CENTERS IN 35 COUNTRIES
400+ CERTIFIED INSTRUCTORS
MORE THAN 100,000 STUDENTS TRAINED EACH YEAR
MORE THAN 6,000 HOURS OF COURSES AVAILABLE
Aware
Sponsorship and
communication from the
business to make the
audience aware of the
change and its
importance
Acquire
Role-based Learning
Program to empower end
users with the knowledge
and skills required to do
their jobs
Apply
Multi-tiered support
system to ensure
technology, processes,
and knowledge are
applied within the work
environment
Plan
Comprehensive strategy and plan to ensure the organization is ready
to accept people, process and technology changes
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TYPICAL MANAGEMENT MISTAKES CONSIDERING USER REQUIREMENTS
User‘s motivation?
One mail @all is
sufficient!We'll deliver the
trainings on our
own: let's do a
cascade
from tester
to key-user
to user!
No time for
trainings.
The business
projects have
to be finished!
• Budget for training, communication and promotion of user's acceptance is too smallBudget
• Own contribution w/o skilled resources
• Own contribution permitted by management or purchase dept. - but not aligned internally
Own Contribution
• Key performance indicators (KPI) not communicated for successful productivity start
• KPI for Learning & Adoption (L&A) not definedGoals
• Effort and important resources underestimated
• Skills required for L&A underestimated
• Correlations of L&A underestimatedComplexity
• Overall goals of technology change is not understood and supportedd by all key players and users
Communi-cation
Budget for
trainings?
Features, functions
and migration are
more important!
Manager
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TYPICAL PROJECT MANAGER MISTAKES CONSIDERING USER REQUIREMENTS
We don't need any
instructors before
starting the user
trainings
I'll take care of
the trainings a
few weeks
before the go-
live
We shall use
the
test-server
as training
environment
Project Manager
• Importance of guidelines and methods underestimated
• Vague definition of project-end regarding Learning &Adoption
Content
• No incorporation of specialists for user-related actions and project planningPlanning
• Thoughts regarding Learning & Adoption delayed
• User's adoption not in the critical project path
• User related actions not alignedDates
• User related milestones not existing or not aligned to other project milestonesMeilestones
• Budget for Learning & Adoption transfered for solving problems at other project tasksBudget
We don't need
dedicated
training material.
Let's use the
techn. specification
documents
for user
trainings.
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FACTORS INFLUENCING THE PRODUCTIVY OF A USER
I can I want
I must
Environment
- Company Strategies and Management Support
- Projects
- Process Needs
- Tools & Templates
- Guidelines & Methods
- Data (incl. Legacy Data Handling)
- Troubleshooting (incl. Legacy Data Handling)
Learning
- Training
- Mentoring
Adoption
- Information
- Motivation
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IMPORTANCE OF INFLUENCING FACTORS
CAD
~100 users *
PLM
~500 users *
ALM
~50 users *
SLM
10.. 1500 users *
IoT
I must: I must: I must: I must:
I can: I can: I can: I can:
I want: I want: I want: I want:
>>10.. 1000.. 5000.. 10000 *
„SLM Diagnostic“
(Designer, Author, ...)
„SLM Owner Manual“
(Illustrator, Bus.Planner, ...)
„SLM Techn. Report“
(QM, Publication, ...)
„SLM Service“
(S.Planner, Locistic, Parts, ...)
SLM user type examples:
„SLM ...“
I must: I must: I must: I must:
I can: I can: I can: I can:
I want: I want: I want: I want:
* Example numbers from PTC clients
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LEARNING & ADOPTION STRATEGY AS VITAL PROJECT TASK
WHO?
WHERE?
WHEN?WHAT?
HOW?
I can
Strategy
Learning & Adoption
• User roles
• Number of users per role and per site
• Additional roles, e.g. administrators, managers, ...WHO?
• Sites for communication
• Sites for training
• Sites for user supportWHERE?
• Meilestones, e.g. - Milestone „Training Environment Ready“- Milestone „Training Start / End“- Milestone „Communication Start“
WHEN?
• Training content and duration per role
• Information/Motivation content per roleWHAT?
• Didactic mix of the training content, e.g.eLearning, classic classroom training, self study, process oriented training, ...
HOW?
Output:
• Communication Plan
• Curriculum Plan and Training Plan
• Support Plan
• Milestones and effort calculation
• List of risks and critical resources
I want
I must
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ACTION ITEMS
• Start a Learning & Adoption Strategy 6-9 months in advance of the go-live
• Identify user profiles
• Identify importance factors of I CAN, I WANT, I MUST
• Identify major parameters of WHO, WHERE, WHEN, WHAT, HOW
Define a Strategy for Learning & Adoption
• Allocate a budget already in early project discussions
Allocate Budget for
Learning & Adoption
• Allocate critical resources 6-9 months in advance of the go-live
• Name internal resources
• Check and book external support
Allocate critical resources for
Learning & Adoption
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DIALOGUE
Detlef Bexkens
•PTC University
•Master Learning Architect
•dbexkens@ptc.com
PTC Related Resources
•https://www.ptcusercommunity.com/community/training
•https://www.ptcusercommunity.com/people/dbexkens
•http://www.ptc.com/services/learning-and-adoption